Patient Services Representative (PSR)- Northwest

Olmsted Medical Center•Rochester, MN

3d•Onsite

About The Position

The Patient Services Representative (PSR) at Olmsted Medical Center is responsible for greeting visitors, patient registration, insurance verification, and managing patient appointments. This role involves answering patient questions regarding billing and directions, collecting payments, and coordinating with clinical staff. The PSR also handles administrative tasks such as monitoring healthcare programs, ordering supplies, and processing referrals. This is a 1.0 FTE position with a day shift schedule.

Requirements

Prior computer experience required
BLS certification

Nice To Haves

Knowledge of medical terminology preferred
General knowledge of Accounts Receivable preferred

Responsibilities

Greets visitors to the department in a professional and friendly manner.
Patient registration, insurance set up and verifies demographics each time patient arrives at the clinic.
Monitors monthly update of MN Healthcare Programs.
Identifies primary care providers.
Answers patient questions, including billing, and provides directional needs.
Schedules and verifies patient appointments.
Collects patient payments and co-pays at each visit.
Works closely with clinicians and nursing staff.
Attends education and training seminars.
Orders and stocks department supplies.
Performs internal and external patient referrals.
Other duties as assigned.