Patient Services Rep (PSR)

Proliance Surgeons•Bellingham, WA

1d•Onsite

About The Position

The Patient Services Representative (PSR) serves as the initial point of contact for Proliance Surgeons' patients and their families. This role involves acting as a liaison for patient appointments, accommodations, and access to physicians. Key duties include booking appointments (including follow-ups), greeting patients, verifying eligibility using appropriate medical terminology, processing necessary information, and triaging acute scheduling issues with physicians and medical assistants.

Requirements

High School Diploma or the Equivalent
1-2 years relevant experience in public contact, preferably in medical office environment
Minimum 1-year front office or reception experience, medical preferred
Superior customer service
Great interpersonal skills; demonstrating patience, composure, and cooperation; working well with all patients, physicians and staff.
Adherence to all safety, risk management and precautionary procedures (OSHA/WISHA), including the consistent respect for confidentiality (HIPAA)
Use time efficiently, with attention to quality, detail, accuracy and completion
Willing and able to be flexible with working varied hours and dependable with attendance
Ability to remove oneself personally from given situations, remaining objective
Able to adapt to change, delays or unexpected events while maintaining a positive mindset
Clear oral and written communication
Ability to provide feedback to improve performance
Self-motivated; able to work independently, measure self against standard of excellence, overcome obstacles and challenges with little supervision
Ability to prepare records in accordance with detailed instructions
Must be able to type with speed and accuracy

Nice To Haves

Practice Management and experience (desired)

Responsibilities

Provide exemplary customer service, both in person and on the phone.
Greet and direct patients, vendors, and visitors.
Follows established protocols to schedule patient appointments, check in/verify information for established and new patients, confirm insurance/referral, ensures consent forms and all patient information are up to date in practice management software and electronic medical record systems.
Answers multiline phone system and screens calls as necessary.
Answers phones in a pleasant, timely manner, takes messages, schedules patient appointments in accordance with office scheduling policies, and directs calls/messages to appropriate staff or physicians.
Identify payor source, verify insurance eligibility and financial status.
Enter personal health information and financial information into practice management system with a high rate of accuracy; complies with federal and local laws to ensure patient privacy.
Assist patients with check-in process, completion of paperwork or forms, when necessary.
Proactively communicates status of appointments, wait times, or cancelled or rescheduled appointments.
Review records for completeness, print necessary updates and put records in order.
Review physician clinic schedule for accuracy.
Collects and posts co-pays, coinsurances, pre-payments and balances due on patient accounts.
Facilitate flow of patients by coordinating with medical assistants and clinical team.
Schedule appointments, conferences and meetings in person, as requested.
Schedule interpreters for patient appointments as needed.
Complete duties and assist others as directed.
Must follow all policies as introduced during new associate On-Boarding, updated real time and outlined in Associate Handbook.