Patient Services Rep (PSR)

Proliance Surgeons•Burien, WA

18h•Onsite

About The Position

At Proliance Surgeons, we value diversity and foster growth. We are seeking a Patient Services Representative (PSR) to be the first impression for our patients. The PSR will act as a liaison for patient appointments, accommodation, and access to physicians. This role involves booking appointments, greeting patients, using medical terminology, verifying eligibility, processing information, and triaging scheduling issues with physicians and medical assistants. Knowledge of medical terminology and surgical procedures is preferred.

Requirements

High School Diploma or the Equivalent
1-2 years relevant experience in public contact, preferably in a medical office environment
Minimum 1-year front office or reception experience, medical preferred
Superior customer service
Great interpersonal skills; demonstrating patience, composure, and cooperation; working well with all patients, physicians and staff.
Adherence to all safety, risk management and precautionary procedures (OSHA/WISHA), including the consistent respect for confidentiality (HIPAA)
Use time efficiently, with attention to quality, detail, accuracy and completion
Willing and able to be flexible with working varied hours and dependable with attendance
Ability to remove oneself personally from given situations, remaining objective
Able to adapt to change, delays or unexpected events while maintaining a positive mindset
Clear oral and written communication
Ability to provide feedback to improve performance
Self-motivated; able to work independently, measure self against standard of excellence, overcome obstacles and challenges with little supervision
Ability to prepare records in accordance with detailed instructions
Must be able to type with speed and accuracy

Nice To Haves

Knowledge of medical terminology and surgical procedure language is preferred.
Practice Management and experience (desired)

Responsibilities

Provide exemplary customer service, both in person and on the phone.
Greet and direct patients, vendors, and visitors.
Schedule patient appointments, check in/verify information for established and new patients, confirm insurance/referral, and ensure consent forms and patient information are up to date in practice management software and electronic medical record systems.
Answer multiline phone system, screen calls, take messages, and direct calls/messages to appropriate staff or physicians.
Identify payor source, verify insurance eligibility and financial status.
Enter personal health information and financial information into practice management system with a high rate of accuracy, complying with federal and local laws for patient privacy.
Assist patients with check-in process and completion of paperwork or forms.
Proactively communicate status of appointments, wait times, or cancelled/rescheduled appointments.
Review records for completeness, print necessary updates, and organize records.
Review physician clinic schedule for accuracy.
Collect and post co-pays, coinsurances, pre-payments, and balances due on patient accounts.
Coordinate with medical assistants and clinical team to facilitate patient flow.
Schedule appointments, conferences, and meetings.
Schedule interpreters for patient appointments as needed.
Complete duties and assist others as directed.
Follow all policies as introduced during new associate On-Boarding and outlined in the Associate Handbook.