Patient Services Representative - Outpatient Rehab

MaineGeneral Health • Augusta, ME

8d • Onsite

About The Position

Performs receptionist, registration, and clerical duties associated with delivering patient care with focus on excellent customer service.

Requirements

• Previous customer service or healthcare office experience preferred.
• Strong communication and organizational skills.
• Ability to work effectively in a fast-paced, team-oriented environment.
• Familiarity with electronic health records (EHR) systems is a plus.

Responsibilities

• Greet patients and visitors with professionalism and compassion, creating a welcoming environment.
• Schedule appointments and manage patient check-ins and check-outs.
• Verify and update patient demographic, insurance, and billing information with accuracy.
• Collect co-pays, deductibles, and other payments as needed.
• Answer phones, respond to inquiries, and route calls or messages to the appropriate departments.
• Collaborate with clinical and administrative teams to ensure smooth patient flow and support clinic operations.
• Maintain patient confidentiality in compliance with HIPAA and MaineGeneral Health policies.

Benefits

• Quality health, dental, and vision benefits
• Wellness programs and resources
• Industry-leading leave for new parents
• Generous earned time plan
• Employee Assistance Program
• Access wages already earned before payday with Payactiv
• Tuition Reimbursement
• 403(b) company-matching contributions
• 401(a) retirement income plan
• Short-term and long-term disability insurance
• Leadership-supported programs and learning and development resources

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed