Patient Services Representative - Women's Behavioral Health

UPMC•Lititz, PA

3h•Onsite

About The Position

UPMC is hiring a full-time Patient Service Representative to support their busy Women's Behavioral Health Specialty team/office in Lititz. The department is a specialized behavioral health practice dedicated to women’s mental health, offering a collaborative, multidisciplinary environment where therapists, psychiatrists, and support staff work closely together to deliver high-quality, patient-centered care. Team members benefit from a supportive culture that values collaboration, professional growth, and the opportunity to make a meaningful impact on the lives of patients through comprehensive and compassionate care. Opportunities for growth/advancement, excellent benefits, a pleasant work environment, and friendly team are just a few of our perks.

Requirements

Completion of high school graduate or equivalent is required.

Nice To Haves

Experience with personal computer-based applications, other various office equipment and proficient typing skills are preferred.
Two years of experience in a medical / billing / fiscal or customer service function is preferred.
Knowledge of medical terminology is preferred.
Prior experience with Medipac, Epic, or other health records systems is preferred.
Prior healthcare/medical office experience if highly preferred.

Responsibilities

Provide a warm greeting for all patients.
Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference.
Collect copayments and any other applicable patient payments at the point of service.
Confirm and/or update patient registration information at checkout and schedule follow-up appointments.
Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.
Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience.
Promote MyUPMC patient portal and assist patients in registration when applicable
Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries.
Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations.
Performs in accordance with system-wide competencies/behaviors
Performs other duties as assigned.