Lead Patient Service Representative II Women's Health

Aviva Health•Roseburg, OR

6d•$21 - $26•Onsite

About The Position

Under the supervision of the Revenue Cycle Manager, the PSR II Women’s Health Lead is responsible for guiding the daily activities of the Women’s Health front office. This position ensures efficient and effective workflow of patients during scheduled clinic hours through joint planning and problem solving with clinic staff.

Requirements

High school graduate or equivalent
Knowledge of Practice Management and Electronic Medical Records (EMR).
Knowledge of collection procedures and laws is required.
Knowledge of office practices and procedures; two (2) years’ clerical experience in a clinical or health care setting preferred.
Must be able to type a minimum of 40 wpm.
Familiarity with medical terminology and coding.
Experience with serving diverse groups of patients, including special needs patients.
Experience with interacting tactfully and with kindness with all patients, employees, and visitors.
Strong interpersonal skills to interface with the public and staff.
Ability to maintain strict confidentiality in accordance with HIPAA regulations, policies, and procedures.

Responsibilities

Multi-tasks in an organized manner; completes assigned tasks accurately, efficiently, and timely.
Demonstrates initiative and problem-solving, using sound judgment.
Assumes additional responsibilities as needed, with minimal direction; shows initiative in assisting others.
Promotes positive customer relations and service to both internal and external customers by providing excellent customer service to all patients in a non-discriminatory confidential, professional, friendly manner that builds dignity for each individual person. Responds to co-workers’ needs and requests in a respectful, friendly and prompt manner. Establishes and maintains effective working relationships.
Checks for errors in patient charts, verifies demographics and financial information, and verifies continued eligibility with patients upon checking in. Updates patient charts and computer files.
Maintains knowledge of registration software and the EMR and assists with training.
Aids with educating staff and patients regarding policies and procedures.
Accurately calculates individual patient charges for services, collects payment, and explains billing.
Accurately and efficiently records receipt of fees in practice management system.
Communicates in an easy to understand, friendly and professional manner; ensures understanding and provides additional information as needed.
Performs general office procedures necessary to ensure the smooth operation of the clinic.
Maintains oversight of timely processing of Clinic Visit Record (CVR) data requirements for the Reproductive Health Access Fund.
Coordinates schedules and demographic data with Maternal Fetal Medicine; maintains a seamless workflow.
Reviews schedules to ensure patients who need interpretation have been scheduled with interpreters.
Attends in-services and other required meetings, including Healthy and Safety Team; relates information from meetings to team members.
Maintains strict confidentiality at all times in accordance with HIPAA policy and procedures.
Assists with onboarding new department staff.
Adheres to all Aviva Health policies and procedures.
Performs other duties as assigned.