Patient Services Representative - Women's Services

Lifepoint Health • Hickory, NC

1d

About The Position

The Patient Services Representative (PSR) is a medical office position responsible for front-office processes in a Women's Services physician practice. The role includes greeting patients, managing phone calls and appointments, checking patients in and out, collecting and entering patient and payment information, verifying insurance, and helping patients with referrals, scheduling, and the patient portal. Additional responsibilities may be assigned as needed.

Requirements

• High school diploma or equivalent required.

Nice To Haves

• Graduate of a medical office assistant program preferred.

Responsibilities

• Greet patients entering the physician practice.
• Answer office phones; make, confirm, and reschedule appointments as needed.
• Check in patients, collect accurate demographic information, enter data into the electronic system, and verify insurance.
• Assist with patient checkout, referral processing, and scheduling.
• Collect co-pays and post charges.
• Perform charge entry and patient balance processing.
• Distribute information to patients about office policies, procedures, and the practice.
• Explain and enroll patients in the patient portal.
• Perform additional responsibilities as needed.

Benefits

• Medical, dental, and vision plan options
• Health Savings Account (HSA)
• 401(k) retirement plan contributions
• Generous paid time off
• Accident and critical illness insurance
• Prescription assistance through OptumRx
• Life insurance
• Short- and long-term disability
• Identity theft protection
• Employee Assistance Program at no cost, providing emotional, legal, financial, and daily-life support for the household, available 24 hours a day, 7 days a week
• Travel and entertainment discount program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED