Patient Services Representative - Almara Women's Health | OGI, Edina

Revo Health•Edina, MN

3d•Onsite

About The Position

The Patient Services Representative supports patient registration, check-in, and phone service for Almara Women's Health | OGI. The role is based at the Edina clinic, with work at the Maple Grove location every 11th Saturday. The position is full time, Monday through Friday from 8:30 AM to 5:00 PM, in addition to the stated Saturday schedule. Almara Women's Health | Obstetrics, Gynecology & Infertility is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices owned and led by physicians. The role involves greeting and registering patients, verifying insurance, scheduling, preparing and managing charts, and communicating appointment and payment information. The representative also answers patient calls, directs calls as appropriate, and maintains timely communication with patients, families, and staff. Other duties may be assigned.

Requirements

High school diploma/GED or equivalent.
Customer service experience required.
Ability to comply with company policies, procedures, practices, and business ethics guidelines.
Ability to comply with applicable laws and regulations, including HIPAA, Stark, OSHA, and employment laws.
Prompt and reliable attendance.
Ability to work efficiently and productively, handle interruptions appropriately, meet deadlines, and prioritize workload effectively.
Ability to communicate respectfully and professionally in person, by phone, and by email.
Ability to apply logical thinking to define problems, establish facts, and draw valid conclusions.

Nice To Haves

Knowledge of medical terminology.

Responsibilities

Greet and register patients; collect copayments, pre-payments, insurance information, and photo identification.
Verify and document insurance information according to current business practices.
Schedule new and existing patients accurately and promptly in the current practice management system.
Communicate appointment information, directions, check-in times, referral information, and copayments to patients.
Prepare and manage charts.
Answer patient calls, schedule appointments, and direct calls as appropriate.
Maintain working knowledge of health care plan requirements and health plan networks.
Maintain timely communication with patients, families, and staff.
Perform other duties as assigned.

Benefits

Medical plan with maternity bundle, for employees working at least 30 hours per week (60 hours per pay period).
Dental plan, for employees working at least 30 hours per week (60 hours per pay period).
Vision plan, for employees working at least 30 hours per week (60 hours per pay period).
Tuition reimbursement, for employees working at least 30 hours per week (60 hours per pay period).
401(k) with profit sharing, available to all employees regardless of hours.
Employee Assistance Program, available to all employees regardless of hours.
Lifetime Fitness Subsidy, available to all employees regardless of hours.
Car rental discounts, available to all employees regardless of hours.
Home, auto, and pet insurance savings programs, available to all employees regardless of hours.
A $750 sign-on bonus is offered for select roles, payable on the first paycheck with a 12-month commitment; internal applicants are not eligible.