Patient Services Representative - Almara Women's Health | OGI, Maple Grove

Revo Health • Maple Grove, MN

3d • Onsite

About The Position

The Patient Services Representative supports patient registration, check-in, and phone services at Almara Women's Health | OGI's fertility clinic in Maple Grove. The role is full-time, Monday through Friday from 8:30 a.m. to 5:00 p.m., with work every 11th Saturday. The representative greets and registers patients, handles payments and insurance information, schedules appointments, prepares and manages charts, answers and directs calls, and communicates relevant appointment and referral details to patients. The position also requires maintaining knowledge of health plan requirements and networks and timely communication with patients, families, and staff. Other duties may be assigned.

The position is based in a clinic office environment. It requires extended sitting, frequent use of hands and fingers, occasional standing, walking, bending, or reaching, and the ability to lift and carry supplies or files weighing up to 20 pounds. The employee uses standard office equipment and must be able to read documents and participate clearly in phone or video calls.

Almara Women's Health | Obstetrics, Gynecology & Infertility is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices owned and led by physicians. The organization states its mission is to give patients more control over their healthcare. A $750 sign-on bonus is available for select roles, payable on the first paycheck with a 12-month commitment; internal applicants are not eligible. Actual starting pay varies based on education, skills, and experience.

Requirements

• High school diploma, GED, or equivalent.
• Customer service experience required.
• Ability to comply with company policies, procedures, practices, and business ethics guidelines.
• Ability to comply with applicable laws and regulations, including HIPAA, Stark, OSHA, and employment laws.
• Prompt and reliable attendance.
• Ability to work efficiently and productively, handle interruptions appropriately, and meet deadlines.
• Ability to prioritize workload effectively.
• Professional and respectful communication in face-to-face, telephone, and email interactions.
• Ability to apply logical thinking to define problems, establish facts, and draw valid conclusions.
• Ability to sit for extended periods, up to 8 or more hours per day.
• Frequent use of hands and fingers for typing, writing, and handling documents; manual dexterity to operate standard office equipment.
• Ability to occasionally stand, walk, bend, or reach in the office environment.
• Ability to lift and carry office supplies or files weighing up to 20 pounds.
• Visual acuity to read electronic and paper documents and auditory ability to participate clearly in phone or video calls.

Nice To Haves

• Knowledge of medical terminology.

Responsibilities

• Greet and register patients; collect co-payments, pre-payments, insurance information, and photo identification.
• Verify and document insurance information according to current business practices.
• Schedule new and existing patients accurately and promptly in the practice management system.
• Communicate appointment information, directions, check-in times, referral information, and copayments to patients.
• Prepare and manage charts.
• Answer patient calls, schedule appointments, and direct calls as appropriate.
• Maintain working knowledge of healthcare plan requirements and health plan networks.
• Maintain timely communication with patients, families, and staff.
• Perform other duties as assigned.

Benefits

• $750 sign-on bonus for select roles, payable on the first paycheck with a 12-month commitment; internal applicants are not eligible.
• Employees working 30 or more hours per week (60 hours per pay period) are eligible for medical coverage with a maternity bundle, dental and vision plans, and tuition reimbursement.
• All employees, regardless of hours, are eligible for a 401(k) with profit sharing, an Employee Assistance Program, a Lifetime Fitness Subsidy, car rental discounts, and home, auto, and pet insurance savings programs.
• Additional benefits are referenced but not detailed in the posting.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED