Patient Services Representative - Digestive Diseases Diagnostic and Treatment

SCA Health•New York, NY

10d

About The Position

The Patient Services Representative (PSR) is the first point of contact for patients and visitors, providing customer service and administrative support in a fast-paced medical office. The role supports a smooth patient experience from check-in to check-out while maintaining confidentiality and professionalism. The representative works with patients and clinical staff and handles appointment management, insurance-related processes, payments, records, communications, and administrative tasks.

Requirements

High school diploma or equivalent required.
4–5 years of relevant work experience.
Proficiency with EHR systems and Microsoft Office Suite.
Strong communication and interpersonal skills.
Ability to multitask, prioritize, and work in a team-oriented environment.

Nice To Haves

Associate degree or medical office training.
Knowledge of medical terminology and insurance processes.
Bilingual skills.

Responsibilities

Greet patients and visitors and provide a welcoming, professional environment.
Schedule, confirm, and manage patient appointments using electronic health record systems.
Verify patient insurance coverage and obtain necessary authorizations or referrals.
Collect and process co-pays, deductibles, and outstanding balances.
Maintain accurate patient records and update demographic and insurance information.
Answer incoming calls, respond to inquiries, and route messages appropriately.
Assist with patient check-in and check-out procedures.
Coordinate with clinical staff to support timely patient flow.
Handle medical records requests in compliance with HIPAA regulations.
Support administrative tasks such as scanning, faxing, and filing.