Patient Services Representative - Full Time days

Lumexa Imaging•Evesham, NJ

2d•$18 - $20•Onsite

About The Position

The Patient Services Representative greets patients and registers them for imaging procedures at the front desk. The role performs the clerical duties required to register and process patients so imaging studies can be performed and billed correctly. This is a full-time, day-shift position, Monday through Friday, 7:30 a.m. to 4:00 p.m., at the Greentree location. The position is based in an indoor office setting near coworkers and involves daily interaction with patients, their family members, coworkers, and vendors. The work requires sitting for about 75% of the shift, as well as standing, walking, reaching, and lifting. Computer keyboard, mouse, and telephone use is required for 80–90% of the shift.

Requirements

High school diploma or equivalent.
Good computer skills, including proficient keyboarding and data-entry skills.
Excellent communication skills.
Detail orientation and ability to multitask in a busy work environment.
Ability to communicate verbally and in writing with patients, family members, and coworkers.
Knowledge of office equipment such as copy machines, scanners, fax machines, and multiline telephones.
Ability to meet the position's physical demands, including sitting, standing, walking, reaching, and lifting, and frequent use of a computer keyboard, mouse, and telephone.

Nice To Haves

Experience in an administrative healthcare position.
Working knowledge of insurance and billing functions.
Knowledge of medical terminology and anatomy.

Responsibilities

Register patients by collecting and verifying demographic information, insurance data, referring physician information, and meaningful-use information.
Enter patient data accurately and completely.
Check insurance eligibility.
Calculate deductibles and coinsurance.
Collect and post copayments, coinsurance, and balances.
Perform daily data-entry and computer work.
Maintain accurate journal sheets of payments posted.
Schedule appointments and explain studies, procedures, and preparations to patients.
Answer telephone calls, fax reports, and request and release images.
Contact referring physician offices as needed.
Maintain confidentiality and comply with HIPAA and Corporate Compliance regulations.
Print and/or scan documents into patient accounts.
Keep the work area stocked, orderly, and clean.
Release images to patients when necessary.
Communicate information to radiologists, technologists, patients, and referring physician offices.
Maintain punctuality and regular attendance.
Perform other duties as assigned.

Benefits

Career growth and internal promotion opportunities, including the Technologist Advancement Academy with paid, on-the-job cross-training, a dedicated trainer, and online simulations.
Three medical plan options.
Dental insurance, including a broad provider network and orthodontia coverage with no age limit.
Vision coverage.
Employer-paid life insurance and additional voluntary coverage.
18 days of paid time off and holidays at start, with additional time earned over tenure.
401(k) plan with Safe Harbor and profit-sharing contributions.
Teladoc access by phone or video consultation.
Employee and eligible household-member discounts, including coverage for several radiology studies.
Voluntary short- and long-term disability insurance; maternity leave is covered by short-term disability.