Patient Representative - Clinics-Full Time-Days

Cape Fear Valley Health System•Fayetteville, NC

1d•Onsite

About The Position

The Patient Representative supports patient flow and administrative operations in an outpatient podiatry clinic. The role registers patients, schedules appointments, maintains medical records, enters ICD-10 and CPT-4 coding information, transcribes non-medical dictation, and submits billing invoices and reports. The representative also provides reception and patient assistance, collects payments, coordinates outside tests, and helps track supplies. The position is full-time on the day shift at Cape Fear Valley Podiatry in Fayetteville, North Carolina. The employee may also assist with non-invasive medical procedures or serve as a security observer, and may perform other duties as assigned.

Requirements

High school diploma or equivalent required.
One year of clerical experience required.
Proficiency in reading, writing, and speaking English.
Ability to type accurately at 45–55 words per minute.
Tact and ability to deal with patients under stress.
Good planning and organizational abilities.
Speaking and hearing ability sufficient to converse with the public.
Ability to see and read printed data and monitor screens.
Manual dexterity; visual and auditory acuity to collect information; and verbal communication skills.
Ability to lift, stoop, bend, kneel, and reach.

Nice To Haves

One year of medical business office experience or significant public-contact experience preferred.
Knowledge of medical terminology.
PC skills preferred.
Knowledge of ICD-10 and CPT-4 coding for Part B billables preferred.

Responsibilities

Register patients and obtain accurate information.
Schedule initial and follow-up patient visits and procedures, including determining the appropriate provider, appointment length, and appointment type.
Ensure new-patient information is completed and update information in medical records.
Receive appointment calls and schedule appointments accurately.
Collect patient payments, deductibles, and co-payments; document receipts and prepare the end-of-day cash report.
Order outside tests requested by the doctor and schedule and confirm related appointments.
Enter ICD-10 and CPT-4 patient activity and procedure information into the data processing system daily.
Transcribe non-medical dictation.
Submit billing invoices to the billing and collection department daily under the supervision of the Physician Billing Manager.
File, fax, or mail reports and records.
Compile and submit month-end reports in a timely manner.
Help track supply inventory and notify the Office Supervisor/Coordinator when supplies need to be reordered.
Greet and direct patients and answer phones in accordance with the Clinic Guest Relations Policy.
Assist as required with non-invasive medical procedures or serve as a security observer.
Direct emergency messages and, when possible, know where administrative and medical staff can be located.
Perform other duties as assigned.