Patient Services Representative

York County Community Action Corp•Sanford, ME

11d•Onsite

About The Position

Nasson Health Care is a Federally Qualified Health Center with clinical sites in Springvale and Biddeford, Maine. We serve York County and neighboring communities through provision of fully integrated medical, dental and behavioral health care. Join our team as a Patient Services Representative (PSR) and become an important part of a patient-centered healthcare environment where compassion, teamwork, and excellent customer service make a difference every day. The Patient Services Representative works collaboratively with a team of healthcare professionals to support the delivery of comprehensive primary care within a Patient-Centered Medical Home model. This role is often the first point of contact for our patients and plays a vital role in creating a welcoming, supportive, and positive patient experience.

Requirements

High school diploma or equivalent required
Excellent communication and phone skills
Strong organizational skills with the ability to prioritize multiple time-sensitive tasks
Must show proof of immunity or have been immunized for MMR, Hep B, Influenza (required annually) and the COVID primary series.

Nice To Haves

One year of experience in a medical or dental office is preferred, but not required
Strong customer service experience is highly valued
Computer proficiency in Microsoft Word, Excel, and Outlook is preferred
Experience with electronic medical records preferred; NextGen experience is a plus

Responsibilities

Patient registration and insurance verification
Appointment scheduling, check-in, and check-out
Managing incoming calls and electronic communications
Patient account support and administrative duties
Scanning documents, running reports, and maintaining accurate records
Providing clear explanations of services, programs, and eligibility requirements