Patient Services Representative
About The Position
Join our team as a Daytime, Full-Time, Patient Services Representative, at INTEGRIS Health Medical Group Baptist Sleep Medicine, in Oklahoma City, OK. You may be eligible for a sign-on bonus up to $1,000. The Patient Services Representative is responsible for answering telephones, taking concise messages, scanning and indexing information into the medical record, handling requests for medical records and basic scheduling. This position requires population specific competencies. Adheres to National Patient Safety Goals as appropriate based on the level of patient contact this position requires.
Requirements
- 6 months customer service experience
Nice To Haves
- 1-year clerical experience
- Experience in the following areas: responsibility for cashier procedures and/or basic accounting, clinic check in/out procedures, basic health insurance, HMO, PPO, and basic medical terminology, general knowledge of CPT and ICD-9 coding
- 6 months telephone customer service experience
Responsibilities
- Responsible for receiving and/or dispatching incoming phone calls
- Collects payments for copays and deductibles
- Makes financial arrangements for patients
- Performs check in and out duties accurately and timely
- Makes appointments for visits and, if an emergency, informs a clinical employee or provider
- Verifies insurance eligibility and benefits and records the information in the medical record; completes referrals to specialty providers, home health, etc.
- Accurately enters patient demographics into the practice management system
- Takes messages when answering the telephone, correctly spelling names and identifying patient by two patient identifiers according to National Patient Safety Goals
- Takes clear and concise messages from pharmacies, physicians and hospital personnel; directs the message to the Clinical employee and/or Provider
- Manages large call volume while maintaining excellent telephone etiquette
- Organizes workflow to meet patient needs in a timely manner
Benefits
- front-loaded PTO
- medical benefits through the extensive INTEGRIS Health network
- financial assistance for continued education
- 24/7 mental health support
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
