Patient Services Representative

Community Health Partnership Of Illinois•Kankakee, IL

7d•Onsite

About The Position

Community Health Partnership of Illinois (CHP) is seeking a compassionate, organized, and detail-oriented Patient Services Representative to join our team at the CHP Kankakee Health Center. The Patient Services Representative serves as an important first point of contact for patients and visitors and plays a key role in creating a welcoming and efficient healthcare experience. This position is responsible for supporting front-desk operations, coordinating appointments, maintaining accurate patient information, and assisting patients with general questions related to scheduling, insurance, and services. The ideal candidate is professional, dependable, patient-focused, and able to manage multiple priorities in a fast-paced healthcare environment.

Requirements

High school diploma or equivalent required.
Strong verbal and written communication skills.
Excellent interpersonal and customer service skills.
Strong attention to detail and organizational skills.
Ability to multitask, prioritize responsibilities, and work effectively in a fast-paced environment.
Basic proficiency with computers, office applications, and electronic record systems.
Ability to handle confidential and sensitive information with professionalism and discretion.
Compassionate, respectful, and patient-focused approach.
Ability to work collaboratively as part of a healthcare team.

Nice To Haves

Previous experience in a healthcare, medical office, administrative, or customer service setting preferred.

Responsibilities

Greet patients and visitors in a welcoming, courteous, and professional manner.
Manage patient check-in and check-out processes while ensuring accurate documentation and data entry.
Schedule, confirm, and coordinate patient appointments with clinical staff.
Answer incoming phone calls and respond to patient questions regarding appointments, services, insurance, and general information.
Verify and update patient demographic and insurance information.
Maintain accurate and confidential patient records in accordance with organizational policies and applicable healthcare regulations.
Assist patients with billing questions, payment processing, and other front-desk needs as appropriate.
Communicate effectively with clinical and administrative staff to support efficient patient flow.
Address patient questions or concerns professionally and escalate issues when appropriate.
Perform general administrative duties, including filing, scanning, faxing, and organizing documents.
Maintain an organized and professional front-desk and reception area.
Support additional administrative and patient service responsibilities as assigned.