Patient Services Representative | Downtown Clinic | Full Time
About The Position
We are seeking a welcoming and detail-oriented Patient Services Representative I (PSR I) to join our Downtown Clinic team. As the first point of contact for patients and visitors, you will play a critical role in delivering exceptional service while performing a wide range of administrative and front-office functions. This role is ideal for someone who thrives in a fast-paced healthcare environment and is committed to upholding the values of compassion, integrity, collaboration, accountability, respect, and excellence—hallmarks of The Gritman Way . The PSR I is responsible for accurate patient registration, appointment scheduling, communication with patients and staff, and the coordination of front desk operations in accordance with organizational protocols and HIPAA regulations. This is a highly visible, team-oriented position requiring professionalism, initiative, and a commitment to delivering outstanding customer service.
Requirements
- Experience with computer systems and data entry.
- Strong written and verbal communication skills.
- Excellent customer service skills and a professional demeanor.
- Ability to multi-task, work independently, and exercise sound judgment.
- Ability to adapt in a dynamic environment and maintain a positive attitude under pressure.
- Demonstrated ability to support the Gritman mission and core values.
Nice To Haves
- Previous experience in a medical office or healthcare setting.
- Familiarity with electronic health record (EHR) systems, especially EPIC.
Responsibilities
- Greet and assist patients and visitors with warmth, professionalism, and efficiency, both in person and over the phone.
- Maintain a clean, organized, and welcoming reception area.
- Accurately register patients, collect insurance and demographic information, and schedule appointments.
- Monitor call queues and patient wait times to ensure timely service.
- Maintain patient confidentiality and uphold HIPAA guidelines at all times.
- Collect co-pays, balances, and reconcile daily deposits and cash drawers.
- Assist with portal registration, paperwork preparation, and medical record requests.
- Respond to patient questions and concerns with empathy and attention to detail.
- Utilize Athena/Phreesia systems and contribute to resolving workflow challenges.
- Participate in team huddles and support clinic operations through collaborative communication.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
