Patient Services Representative - Northwest Bone & Joint - La Cholla

Community Health Systems • Tucson, AZ

25d • Onsite

About The Position

The Patient Services Representative provides front desk and administrative support to ensure smooth clinic operations and a positive patient experience. The role includes patient registration, insurance verification, appointment scheduling, time-of-service collections, and daily reconciliation while following organizational policies and HIPAA standards. The representative works with patients, providers, and clinic staff to support efficient operations and patient satisfaction.

The position is based at Northwest Bone & Joint, 6130 N. La Cholla Blvd., Suite 135A, Tucson, Arizona. Clinic hours are Monday through Friday, 8 a.m. to 5 p.m.

Requirements

• 0–1 years of experience in a clinic, medical office, or similar healthcare setting required.
• Proficiency in EMR systems and Microsoft Office Suite.
• Strong knowledge of medical terminology and insurance processes, including verification and eligibility.
• Excellent communication and interpersonal skills for effective patient and team interactions.
• Ability to manage multiple tasks, prioritize workload, and maintain attention to detail.
• Familiarity with HIPAA regulations and ability to maintain patient confidentiality.
• Basic cash-handling and reconciliation skills.
• Problem-solving abilities to address and resolve patient or operational issues.
• Must be authorized to work in the U.S. for an employer; the position is not eligible for immigration sponsorship now or in the future.

Nice To Haves

• Associate degree in Healthcare Administration, Business, or a related field preferred.
• Experience in patient services, billing, or front desk operations preferred.

Responsibilities

• Register new and returning patients in the clinic EMR, ensuring information is accurate and complete.
• Check patients in and out, collect and post copays, deductibles, and outstanding balances.
• Verify and update patient demographic information and insurance eligibility, and scan insurance cards at every visit.
• Ensure patients complete and sign required consents, PHI forms, and other treatment-related paperwork.
• Schedule, confirm, and manage appointments, documenting cancellation or rescheduling reasons in the EMR.
• Assist with charge entry at checkout and complete daily charges promptly after provider coding and encounter closure.
• Respond to patient inquiries, calls, and messages promptly and professionally according to clinic communication guidelines.
• Monitor waiting room areas, support patient satisfaction and timely service, and address concerns as needed.
• Conduct daily walk-throughs of patient lobbies to check cleanliness and report maintenance or safety concerns to clinic management.
• Provide general administrative support to clinic staff and providers as needed.
• Maintain regular and reliable attendance and comply with all policies and standards.
• Perform other duties as assigned.

Benefits

• Medical, dental, vision, and life insurance coverage.
• Generous paid time off and extended illness benefits.
• 401(k) with company match.
• Career development, learning opportunities, and advancement pathways.
• Licensure and certification reimbursement for eligible roles.
• Student loan assistance for eligible roles.
• Employee rewards and recognition programs.
• Voluntary benefits options, including pet insurance, identity protection, and legal insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed