Patient Services Representative - OB/GYN (Washington, PA)

UPMC•Washington, PA

6d•Onsite

About The Position

UPMC is hiring a full-time Patient Services Representative to support its Washington OB/GYN team. The position is based at 104 Wellness Way, Building 2, Washington, PA, with travel to offices in McMurray, Waynesburg, and California, PA potentially required to support staffing needs. The schedule is Monday through Friday during daylight hours, with no evenings, weekends, or holidays required. The Patient Services Representative welcomes patients, supports check-in and self-arrival technology, collects applicable payments, updates registration and insurance information, schedules follow-up appointments and ancillary services, and connects patients with financial advocacy resources when appropriate. The role promotes service excellence and helps patients and families navigate the healthcare system, patient portal, and continuity of care. It also includes insurance verification, obtaining required treatment and financial responsibility signatures in accordance with HIPAA, directing phone calls, and administrative office duties.

Requirements

High school graduate or equivalent.
Act 34 clearance.

Nice To Haves

Experience with personal computer-based applications and various office equipment, and proficient typing skills.
Two years of experience in a medical, billing, fiscal, or customer service function.
Knowledge of medical terminology.
Prior experience with Medipac, Epic, or other health records systems.

Responsibilities

Provide a warm greeting for all patients.
Guide patients through self-arrival technology or check them in at the desk according to their preference.
Collect copayments and other applicable patient payments at the point of service.
Confirm or update patient registration information at checkout.
Schedule follow-up appointments within the practice at checkout.
Schedule or connect patients with resources to arrange ancillary services.
Give patients clear, understandable instructions for navigating the healthcare system and follow up on unresolved questions or needs.
Take appropriate action to recover from service that does not meet UPMC Experience expectations.
Register patients in the Biometrics fingerprint recognition program and explain its benefits.
Promote the MyUPMC patient portal and assist with registration when applicable.
Educate patients about financial responsibility and connect them to advocacy resources as needed.
Verify insurance benefits with carriers through online systems or telephone inquiries.
Obtain patient or family member signatures for consent to treatment and financial responsibility in accordance with HIPAA rules and regulations.
Distribute or triage phone calls to appropriate areas or clinical providers.
Perform office administrative duties, including scanning medical records and faxing.
Stay informed about UPMC Patient Portal navigation and usability and explain how patients can access health information and care services.
Perform duties in accordance with system-wide competencies and behaviors, as well as other duties as assigned.