Patient Services Representative - Vein Clinic

Lifepoint Health • Gallatin, TN

3d • Onsite

About The Position

The Patient Services Representative supports the growing Vein Clinic at Highpoint Health – Sumner with Ascension Saint Thomas. The role coordinates patients’ experience from initial referral through scheduling, insurance verification, registration, treatment coordination, and appointment completion. The representative works with clinical staff and hospital support teams to provide organized, efficient, personalized service and help support the continued growth of the clinic.

Requirements

• High school diploma or equivalent; three years of directly related experience may be considered in lieu of the education requirement.
• Strong customer service and interpersonal communication skills.
• Computer proficiency and ability to learn multiple healthcare software applications.
• Excellent organizational skills, attention to detail, and ability to manage competing priorities.
• Ability to work independently while contributing to a collaborative team environment.
• Strong problem-solving skills and ability to learn new processes.

Nice To Haves

• Two years of medical office experience.
• Previous patient scheduling, registration, or insurance verification experience.
• Experience processing medical referrals and insurance authorizations.
• Familiarity with Meditech.
• BLS certification through the American Heart Association or American Red Cross.

Responsibilities

• Coordinate the patient experience from initial referral through scheduling, insurance verification, registration, and appointment completion.
• Receive and process patient referrals, ensuring the information needed for scheduling is obtained.
• Schedule patient appointments and coordinate services within the Vein Clinic.
• Verify insurance eligibility and benefits, obtain required authorizations, and communicate potential financial responsibilities to patients.
• Greet and register patients and ensure demographic and insurance information is accurate.
• Provide customer service over the phone and in person, creating a welcoming patient experience.
• Maintain accurate patient records and documentation using electronic scheduling and registration systems.
• Manage administrative responsibilities independently while collaborating with clinical and hospital support teams.
• Support the continued growth of the Vein Clinic with an organized, efficient, patient-centered experience.

Benefits

• Multiple levels of medical, dental, and vision coverage for full-time and part-time employees.
• Life, accident, critical illness, and hospital indemnity insurance.
• Short- and long-term disability coverage.
• Paid family leave and paid time off.
• Higher education and certification tuition assistance.
• Loan assistance.
• 401(k) retirement package and company match.
• Mental, physical, and financial wellness programs, including free gym memberships, virtual care appointments, mental health services, and discount programs.
• Ongoing learning and career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED