Patient Services Representative - Vein Clinic

Lifepoint Health • Gallatin, TN

4d • Onsite

About The Position

Join the growing Vein Clinic at Highpoint Health – Sumner, where you'll play an important role in shaping the patient experience within an expanding service line. As a key member of our team, you'll help guide patients through the entire process, from their initial referral through registration and treatment coordination, while working closely with clinical staff to deliver exceptional, personalized care.

Requirements

• High school diploma or equivalent; three years of directly related experience may be considered in lieu of the education requirement.
• Strong customer service and interpersonal communication skills.
• Computer proficiency and ability to learn multiple healthcare software applications.
• Excellent organizational skills, attention to detail, and ability to manage competing priorities.
• Ability to work independently while contributing to a collaborative team environment.
• Strong problem-solving skills and ability to learn new processes.

Nice To Haves

• Two years of medical office experience.
• Previous patient scheduling, registration, or insurance verification experience.
• Experience processing medical referrals and insurance authorizations.
• Familiarity with Meditech.
• BLS certification through the American Heart Association or American Red Cross.

Responsibilities

• Coordinate the patient experience from initial referral through scheduling, insurance verification, registration, and appointment completion.
• Receive and process patient referrals, ensuring all necessary information is obtained for scheduling.
• Schedule patient appointments and coordinate services within the Vein Clinic.
• Verify insurance eligibility and benefits, obtain necessary authorizations, and communicate potential financial responsibilities to patients.
• Greet and register patients, ensuring accurate demographic and insurance information.
• Provide exceptional customer service both over the phone and in person, creating a welcoming and positive patient experience.
• Maintain accurate patient records and documentation using electronic scheduling and registration systems.
• Manage multiple administrative responsibilities independently while collaborating with clinical and hospital support teams.
• Support the continued growth of the Vein Clinic by providing an organized, efficient, and patient-centered experience.

Benefits

• Multiple levels of medical, dental and vision coverage for full-time and part-time employees.
• Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
• Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Ongoing learning and career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED