Patient Services Representative, Maternal Fetal Medicine, Full -Time Days

Prisma Health•Richland, WA

3d•Onsite

About The Position

The Patient Services Representative supports front-office management and operations for a physician practice. The role includes patient registration, appointment coordination, billing and charge entry, payment processing, insurance and pre-certification assistance, account follow-up, medical-records maintenance, and communication with patients, medical staff, and insurers. The representative maintains accurate patient and financial records, protects confidentiality, resolves routine account and billing issues, and contributes to a courteous and professional patient experience.

Requirements

High school diploma or equivalent.
No previous experience required.
Maintain strict confidentiality and a neat, professional appearance.

Nice To Haves

Associate’s degree in a technical specialty program of at least 18 months.
Experience in a multi-specialty group practice setting.
Basic understanding of ICD-9 and CPT coding.

Responsibilities

Register patients accurately, verify and update insurance and financial information, obtain required signatures, and maintain patient account records.
Greet and assist patients and visitors, answer routine questions, provide front-office phone support, and serve as a liaison between patients and medical support staff.
Maintain appointment schedules and physician schedules; schedule surgeries, ancillary services, follow-up appointments, and admissions as requested.
Gather, code, enter, and verify charges and diagnoses; complete billing processes, process edits, and assist with outpatient coding and error resolution.
Collect and post payments, issue receipts, balance cash drawers and daily reports, prepare cash deposits, and close computer batches according to policy.
Assist patients with prepayments, financial agreements, payment plans, billing questions, and account resolution; follow up on unpaid accounts and recommend accounts for collection when appropriate.
File insurance claims and assist with insurance forms, pre-certification, disability claims, workers’ compensation claims, and follow-up with insurers regarding coverage and payment.
Maintain medical records and charts, including preparing charts for appointments, filing reports, locating and routing records, repairing charts, and managing record retention and destruction.
Prepare and process billing and benefit correspondence, maintain required account files and records, and research address or claim information as needed.
Monitor the waiting area and patient movement, identify and communicate problems or trends to management, and maintain a neat, professional appearance and strict confidentiality.
Participate in educational activities and perform related work as required.