Patient Services Representative - Allergy and Asthma, 32 hrs

MaineGeneral Health•Augusta, ME

6d•Onsite

About The Position

MaineGeneral Health Patient Service Representatives (PSR) are the pillars of our practices. Each PSR acts as a patient advocate, access specialist and service coordinator, ensuring the needs of our patients, family members, medical personal and administrative staff are met. You develop strong and sometimes lifelong relationships with individuals in your community, providing care and support in some of the most significant times of their lives. A talented PSR can come from a variety of previous experiences; from medical office, to teaching, to retail, and direct patient care and many other roles. MaineGeneral Health PSRs often have a variety of roles and responsibilities. Your day will never be boring! You will schedule appointments, collect insurance information, maintain patient records and facilitate communication, often acting as a liaison between different health care providers such as the doctor and the lab. Acting in this capacity requires a wide range of skills, including computer proficiency, multitasking, and the ability to work independently. As a MaineGeneral PSR, you have ample opportunities to grow your skills, work in different specialties and advance your career. We are constantly expanding our services with new locations.

Requirements

Computer proficiency
Multitasking
Ability to work independently

Nice To Haves

Experience in customer service
Experience in medical office
Experience in teaching
Experience in retail
Experience in direct patient care

Responsibilities

Greets patients, answers phones, and performs clerical duties as needed to support clinical departments.
Schedules appointment times using computerized scheduling programs.
Verifies insurance benefits and may obtain precertification/authorization as necessary.
Determines and accepts required payments, including co-pays and deductibles, and/or refers to financial counselors for follow-up.
Ensures that all necessary demographic, billing, and clinical information is obtained and entered in the registration system with timeliness and accuracy.