Patient Access Representative - Imaging, 32 hrs/wk

MaineGeneral Health•Augusta, ME

10d•Onsite

About The Position

The Patient Access Representative plays an important role in creating a positive experience for patients and families by managing registration, verification, and communication processes. This position supports accurate and efficient patient intake while maintaining professionalism and attention to detail in a fast-paced healthcare environment.

Requirements

Extensive customer service experience
Excellent and demonstrated communication skills
Computer literacy
Ability to keyboard accurately and quickly

Nice To Haves

1 year of patient registration, scheduling, or other clerical/customer service experience in a medical office setting preferred
Basic insurance knowledge preferred

Responsibilities

Meets with patients or their caregivers to exchange required information and documentation, providing clear explanations of processes and addressing any questions or concerns.
Communicates with unit staff and other appropriate personnel to coordinate necessary details and determine patient placement.
Verifies insurance benefits, obtains precertification or authorization when needed, and ensures verification of medical necessity.
Determines and collects required payments, including co-pays, deductibles, and coinsurance, or refers patients to financial counselors for additional support.
Accurately obtains, reviews, and enters all necessary demographic, billing, and clinical information in the registration system in a timely manner.
Process Imaging Medical Records requests while adhering to privacy policies