PATIENT FINANCIAL SERVICES COUNSELOR (FT 32 HRS.) 2IC01

Penobscot Valley Hospital•Lincoln, ME

12d•Onsite

About The Position

This position is full time, 32 hours per week. It is an hourly rate, non-exempt, union position. The role involves various aspects of patient financial services, including account follow-up, billing support, financial counseling, payment arrangements, pre-collection activities, payroll deductions, liability billing, and direct patient support via in-person and telephone interactions. The position also requires departmental coverage and participation in quality improvement and emergency preparedness initiatives.

Requirements

Previous office experience.
Proficient use of typewrite (40 wpm), computers and calculators.
Excellent organizational and communication skills.
Able to establish priorities.
High school graduate.

Nice To Haves

Knowledge of medical terminology.

Responsibilities

Self pay account follow up and patient billing support, including reviewing accounts for insurance information, payment arrangements, late charges, financial assistance eligibility, and researching missing or incomplete coverage information.
Patient financial counseling and payment arrangements, including explaining billing status, patient responsibility, and available payment options, establishing payment arrangements within policy parameters, and identifying accounts for financial assistance.
Pre-collect and early collection activity, screening accounts prior to bad debt collection placement.
Processing payroll deduction accounts, including preparing and sending authorization forms, setting up deductions, and forwarding documentation.
Liability billing follow-up, including identifying accounts requiring liability billing, sending releases, forwarding claims, and tracking liability accounts.
In-person patient payment support, receiving payments, answering billing questions, resolving account concerns, and assisting with payment arrangements.
Telephone support and issue resolution, serving as a primary resource for incoming patient billing calls, answering questions, resolving concerns, collecting payments, and routing issues.
Department coverage and cross-training support, including covering for the Patient Account Representative during absences, reviewing reports, making corrections, and processing financial assistance or charity care applications.
Quality improvement activities, including participating in the Hospital-wide Quality Improvement Program, supporting department-specific initiatives, recommending process improvements, and reporting quality issues.
Emergency preparedness participation, including planning, drills, and responding to disaster/emergency events within the scope of ability.

Benefits

Section 125 Cafeteria Benefits Plan
Partial cost of health plan paid by employer for employees with 30+ authorized hours
Partial cost of dental insurance paid by employer for employees with 30+ authorized hours
Basic life insurance paid by employer for employees with 30+ authorized hours
Disability insurance paid by employer for employees with 30+ authorized hours
Partial subsidy for dependent health insurance
Eligibility for disability coverage for part-time employees
Eligibility to participate in the health insurance plan for part-time employees
403(b) plan
Earned time off accrual