Patient Services Representative (PSR) – Southeast – ENT, Ophthalmology, Audiology

Olmsted Medical Center•Rochester, MN

5d•Onsite

About The Position

The Patient Services Representative (PSR) is responsible for greeting visitors, patient registration, insurance verification, answering patient questions, scheduling appointments, collecting payments, and coordinating referrals. This role works closely with clinicians and nursing staff to ensure smooth patient flow and provides excellent customer service.

Requirements

Prior computer experience required
BLS certification

Nice To Haves

Knowledge of medical terminology preferred
General knowledge of Accounts Receivable preferred

Responsibilities

Greets visitors to the department in a professional and friendly manner.
Patient registration, insurance set up and verifies demographics each time patient arrives at the clinic.
Monitors monthly update of MN Healthcare Programs.
Identifies primary care providers.
Answers patient questions, including billing, and provides directional needs.
Schedules and verifies patient appointments.
Collects patient payments and co-pays at each visit.
Works closely with clinicians and nursing staff.
Attends education and training seminars.
Orders and stocks department supplies.
Performs internal and external patient referrals.
Other duties as assigned.