Patient Services/Ophthalmology Technician

Womencare Inc.•South Charleston, WV

10d•Onsite

About The Position

FamilyCare Health Centers is seeking a Patient Services/Ophthalmology Technician for their South Charleston Office. FamilyCare is a nationally recognized FQHC with over 21 locations across four counties, committed to providing comprehensive care for healthy communities. They offer a family-oriented environment with opportunities for growth and a competitive benefits package. The role involves both front office and clinical duties within the ophthalmology setting.

Requirements

High school diploma
Knowledge of ophthalmic anatomy, eye diseases, and common treatment procedures.
Exceptional attention to detail and accuracy in documentation.
Ability to multitask, prioritize tasks, and work efficiently in a fast-paced environment.
Demonstrated commitment to patient care and safety.
Professional demeanor and the ability to maintain patient confidentiality.
Regularly required to talk and hear.
Regularly required to sit, stand and walk.
Frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
Occasionally bend and stoop.
Specific vision abilities required: close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust and focus.

Nice To Haves

COT Certification

Responsibilities

Perform all duties of the front office and clinical area.
Register patients, including greeting, securing and entering accurate data, answering phones, scheduling appointments, and routing calls.
Process release of records to patients and other facilities.
Provide customer service by welcoming patients and maintaining a positive atmosphere.
Keep work area, waiting room, and patient restroom tidy.
Track no-shows and mail no-show letters.
Report daily numbers and perform TOS Manage for collections.
Verify and scan insurance cards.
Collect insurance copay and out-of-pocket amounts.
Assist with bank deposits.
Assist with Artificial Tears Drug reps for AT Supply.
Assist with medical clearance paperwork for Dr. Rashid surgeries.
Check-in and check-out patients, including verifying information, scheduling follow-up appointments, and collecting refraction fees.
Assist with all contact lens orders and trial contact lenses from manufacturers.
Assist with contact lens inventory.
Scan all forms, excuses, and documents for Dr. Rashid.
Answer incoming calls, schedule appointments, and assist with medication refills.
Complete all incoming and outgoing referrals.
Assist with dispensing contacts to CTL wearers.
Clean and disinfect all Ophthalmology machines.
Check clinic schedules daily for any changes for the following day.
Assist MD with any procedures as needed.
Delegate duties such as calling in medications into pharmacy and prepping charts.
Conduct preliminary tests like visual acuity, visual field testing, and optical coherence tomography (OCT) for ON, and Macula.
Perform diagnostic procedures such as applanation tonometry, refraction, retinoscopy, B-Scans, and AR.
Prepare examination rooms, assist with minor surgical procedures, and administer medications under doctor's supervision.
Explain eye care, treatment plans, and proper use of medications and contact lenses to patients.
Ensure all equipment is sterilized and operational.
Assist with patient flow and scheduling appointments.
May assist with ordering supplies.
Manage patient flow efficiently, ensuring minimal wait times and a smooth patient experience.