Patient Services Representative (PSR) – Southeast – ENT, Ophthalmology, Audiology

Olmsted Medical Center•Rochester, MN

6d•$20 - $30•Onsite

About The Position

The Patient Services Representative (PSR) is responsible for greeting visitors, patient registration, insurance setup, and verifying demographics. This role also involves answering patient questions regarding billing and providing directional assistance. The PSR schedules and verifies appointments, collects patient payments and co-pays, and works closely with clinicians and nursing staff. Additionally, the position requires monitoring monthly updates of MN Healthcare Programs, identifying primary care providers, attending education and training seminars, ordering and stocking department supplies, and performing internal and external patient referrals. Other duties as assigned.

Requirements

Prior computer experience required
BLS certification

Nice To Haves

Knowledge of medical terminology preferred
General knowledge of Accounts Receivable preferred

Responsibilities

Greets visitors to the department in a professional and friendly manner.
Patient registration, insurance set up and verifies demographics each time patient arrives at the clinic.
Monitors monthly update of MN Healthcare Programs.
Identifies primary care providers.
Answers patient questions, including billing, and provides directional needs.
Schedules and verifies patient appointments.
Collects patient payments and co-pays at each visit.
Works closely with clinicians and nursing staff.
Attends education and training seminars.
Orders and stocks department supplies.
Performs internal and external patient referrals.
Other duties as assigned.