Patient Services Representative

Area Substance Abuse Council•Cedar Rapids, IA

12h•Onsite

About The Position

Realize a career with meaning—improving lives, strengthening communities, and changing narratives as a member of ASAC. Our work is personal, using lived experiences, proven services, and human connections to help people right here in our community. As a patient services representative, you will be responsible for managing patient appointments, patient information and payment processing through accurate and timely data entry. You'll also provide clerical support for all ASAC staff including prevention, treatment and recovery services.

Requirements

High school diploma or equivalent
At least 1 year of office or administrative experience
Strong organizational skills with the ability to prioritize tasks and handle multiple competing responsibilities
Excellent communication skills, both verbal and written, with the ability to effectively interact with patients, staff, and external stakeholders
Attention to detail and accuracy in data entry, report generation, and filing
A valid driver's license
Ability to pass an extensive background check

Responsibilities

Provide excellent customer service at all times.
Perform the check-in process, greet visitors and notify appropriate staff of incoming patients or visitors.
Allocate calls to appropriate departments and/or staff members. Ensure accurate and timely information exchange with the clinical department when necessary.
Schedule patient appointments, monitor schedules for errors, confirm scheduled patient appointments.
Collect patient payments, enter patient demographic information into the electronic health record (EHR).
Verify insurance eligibility, benefits, and program eligibility (Sliding Fee scale) to ensure accurate and timely remittance and inform patients of their financial responsibilities accordingly.
Manage patient correspondence via phone, fax, mail, letter, email, and text.
Assist in the maintenance of the patient closed file record system.
Perform office opening and closing duties. Maintain tidiness of waiting areas, reception areas, copy/supply rooms, and staff lounges throughout the day.
Accomplish projects as a team member or individual as assigned.
Reconcile cash drawer to ensure accuracy and complete deposits when applicable in accordance with agency guidelines
Safely operate a vehicle for job-related travel, such as attending off-site meetings, and visiting community partners or service locations.