Patient Services Representative - Orthopedic Clinic - MHP Kentucky Specialty Care

Mercy Health • Paducah, KY

4d • Onsite

About The Position

The Patient Services Representative is the primary point of contact between patients and physician practices, providing respectful, helpful service to patients and the community. Based at the Paducah Medical Office Building, the role supports patient registration and appointment processes, including verifying demographics and insurance information, obtaining identification and insurance cards, scheduling, transcribing orders, explaining financial options, and maintaining accurate medical records. The representative may occasionally cover other physician practice locations as needed.

The position also supports patient flow and clinic operations by processing patients and admission paperwork, resolving registration issues, collecting payments, reconciling the cash drawer, coordinating referrals and authorizations, maintaining patient charts, and assisting with online scheduling and MyChart. The job requires accurate and timely work in computer and revenue cycle systems and clear communication with patients, clinical staff, and supervisors.

Requirements

• High school diploma or GED.
• Strong communication and customer service skills.

Nice To Haves

• Prior experience in patient registration or healthcare.

Responsibilities

• Serve as the primary point of contact between patients and physician practices.
• Greet patients and community members respectfully and provide excellent customer service.
• Answer and route internal and external calls, schedule patients, and accurately enter scheduling information into the computer system.
• Process patients as they arrive for appointments.
• Troubleshoot and promptly resolve problems to maintain patient flow, and immediately inform the supervisor of department or patient issues.
• Process admission paperwork and basic insurance verification; obtain, complete, and verify patient demographic and insurance information, and correct registration errors.
• Record lobby wait-time indicators.
• Calculate patient liabilities and collect and process patient payments.
• Reconcile the cash drawer at the close of the day.
• Enter charges for external services, such as nursing homes, as necessary.
• Schedule referrals or follow-up appointments and assist with scheduling, rescheduling, or canceling other patient services.
• Assist patients with online scheduling and MyChart as needed.
• Help patients obtain referrals for follow-up services and record referrals in the tracking tool.
• Obtain or assist with obtaining authorizations and pre-certifications, when applicable, for procedures scheduled through the physician practice.
• Pull, file, and maintain patient charts according to office policy, and route charts to clinical staff as indicated.
• Verify prescription benefits in the electronic health record according to protocol.
• Refer patients to financial counselors when additional financial counseling or payment arrangements are needed.
• Complete accounts in revenue cycle software.
• Occasionally cover other physician practice locations as needed.

Benefits

• Competitive pay, incentives, referral bonuses, and a 403(b) with employer contributions when eligible.
• Medical, dental, vision, and prescription coverage; HSA/FSA options; life insurance; mental health resources; and discounts.
• Paid time off, parental and FMLA leave, short- and long-term disability, and backup care for children and elders.
• Tuition assistance, professional development, and continuing education support.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED