Patient Services Representative | Logan Family Clinic

Washington State University • Spokane, WA

1d • Hybrid

About The Position

The Patient Services Representative will join WSU Health to support the assigned Logan Family Clinic, located in Spokane, WA. This role may provide crossover support to other clinics and services of WSU Health, including those on and off-site of the WSU Spokane campus. The primary function is to support the administrative needs of the Clinic(s). The Logan Family Clinic offers comprehensive, patient-centered care for community members of all ages, including annual checkups, vaccinations, chronic condition management, and illness and injury care. This position is integral to the mission of the WSU Elson S. Floyd College of Medicine, which focuses on providing medical services, education, and resources to rural and underserved populations.

Requirements

• High school graduation or equivalent AND two years of general office experience or one year of office or customer service experience in a healthcare setting; OR equivalent education/experience.
• Ability to obtain and maintain valid CPR certification within 30 days of appointment.
• Working knowledge of medical terminology and HIPAA regulations.
• Proficient in Microsoft Office applications.
• Ability to work a flexible schedule including evenings and weekends.
• Ability to obtain and maintain required vaccinations for healthcare workers exposed to patients as defined by the CDC; OR provide record of blood serum titre.
• Ability to work independently, ensuring effective use of time including prioritization and organizational skills.
• Excellent written and verbal communication and use of technology skills.
• Ability to work with the public, including in mobile and/or community settings.
• Ability to effectively communicate with patients and their families.

Nice To Haves

• One (1) year of working in the healthcare field.
• Six (6) months previous experience in a healthcare setting working with an Electronic Health record (EHR) such as Athena.

Responsibilities

• Medical Office Coordination (35%)
• Medical Records Management (30%)
• Patient and Provider Services (30%)
• Other (5%)

Benefits

• Paid sick and vacation leave
• Paid holidays
• Medical, dental, life and disability insurance package for employees and dependents
• Retirement
• Deferred compensation
• Optional supplemental retirement accounts
• Training and development
• Employee tuition waiver

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees