Patient Representative - Family Health Clinic

Methodist Health System•Arlington, TX

1d•Onsite

About The Position

The Patient Representative greets, instructs, and schedules patients, registers them into the computer system, and determines their insurance benefits. This role serves as a liaison between patients and clinical support staff. The position is with Methodist Medical Group, the North Texas physician organization affiliated with Methodist Health System. Methodist Health System is a faith-based organization focused on improving and saving lives through compassionate, quality healthcare, with a network of 12 hospitals and numerous clinics. The organization is recognized as an award-winning workplace.

Requirements

Knowledge of front office procedures and medical terminology
Excellent grammar and spelling skills
Knowledge in operation of medical office technology systems
Skill in greeting patients and answering the telephone in a pleasant and helpful manner
Ability to speak clearly and concisely
Ability to read, understand, and follow oral and written instruction
Ability to sort and file materials correctly by alphabetic or numeric systems
Ability to establish and maintain effective working relationships with patients, employees, and the public
High school education or equivalent
Strong communication skills with consistent incorporation of judgement and discretion
Previous typing or data entry experience

Nice To Haves

Working knowledge of medical terminology and coding preferred
Previous two years in a front office using medical management software preferred

Responsibilities

Maintains strictest confidentiality
Greets patients in a prompt, courteous and helpful manner
Checks-in patients, verifies and updates demographic and insurance information to the medical record
Assists patients with ambulatory difficulties
Follows office scheduling policies
Collects payments and enters charges into computer system
Registers new patients into computer system and verifies all patients’ addresses, telephone numbers and insurance information
Answers telephone, screens calls, takes messages, and conveys information to appropriate parties
Maintains work area and reception area in neat and orderly manner
Advises Practice Manager of problems and concerns in the Front Office and helps in problem solving
Attends educational and staff meetings as scheduled
Determine and input daily balance of charges and receipts as assigned by the Office Manager
Follows established policies and procedures; adheres to OSHA Regulations
Must be able to work with other staff members to foster a team approach to the highest quality of patient care and staff cooperation
Must be able to support the clinic efficiency and cohesion