Patient Services Representative F/T Day

Prisma Health•Greenville, SC

2d•Onsite

About The Position

Responsible for aspects of front office management and operation as assigned. This role involves complete and accurate patient registration, pre-certification, charge capture, and accurately coding diagnoses given by physicians. The representative will also be responsible for posting all payments and balancing computer reports at day end. This position requires a high level of public contact and excellent interpersonal skills. The role involves arranging for patient pre-payments and enforcing financial agreements prior to providing service, gathering charge information, coding, entering into the database, completing the billing process, and distributing billing information. Filing insurance claims, assisting patients with insurance forms, and processing unpaid accounts by contacting patients and third-party payers are also key functions. The Patient Services Representative acts as a liaison between the patient and medical support staff, greets patients and visitors courteously, checks in patients, verifies and updates insurance information, and obtains necessary signatures. They assist patients with ambulatory difficulties, maintain the appointment book, and follow office scheduling policies. Phone support for the front office is also part of the role, as is screening visitors and responding to routine requests for information. The position involves gathering, accurately coding, and posting outpatient charges, processing vouchers and private payments, and researching address verification. They will also help process mail return statements and outgoing statements, acquire billing information for all doctors for all patients, and perform cashiering functions including monitoring and balancing the cash drawer daily. Preparing daily cash deposits, receiving payments from patients, issuing receipts, and coding/posting payments are essential. The representative will work with patients in securing prepayment sources or financial agreements, participate with other staff to achieve account resolution, and assist with outpatient coding and error resolution. Processing edits and Customer Service and Collection Requests within specified time frames, identifying trends, and communicating problems to management are also expected. Updating the patient account database, maintaining physician schedules, scheduling surgeries and appointments, and answering patient questions regarding appointments and testing are included. Assembling patient charts, updating patient profiles for completeness and accuracy, overseeing the waiting area, and coordinating patient movement are also responsibilities. The role involves assisting patients with insurance claims, disability benefits, home health care, medical equipment, and surgical care. Processing benefit correspondence, signatures, and insurance forms to expedite payment, and assisting patients in completing forms for hospitalization or surgical pre-certification are key. Following up with insurance companies to ensure coverage approval, posting all actions, and maintaining permanent records of patient accounts are required. Answering patient questions regarding their accounts, confirming workers’ compensation claims, and preparing disability claims are part of the duties. Following up with insurance companies to ensure claims are paid, maintaining files with referral slips, medical authorizations, and insurance slips, and researching information for the outpatient billing process are also necessary. Coding procedures and diagnoses, keying charge information, and processing/distributing billings are required. Pulling charts for scheduled appointments, delivering, transporting, sorting, and filing returned charts, and picking up lab reports, dictations, X-rays, and correspondence are part of the workflow. Maintaining orderly files, filing medical reports, purging obsolete records, and destroying outdated records following procedures are essential. Making new patient charts, repairing damaged charts, and assisting in locating and filing records are also duties. Working with medical assistants and other staff to route patient charts and following medical records policies are required. Collecting payments at the time of service, reviewing accounts for timely payment, performing collection actions, and evaluating patient financial status to establish payment plans are key. Reviewing accounts for collection agency assignment, identifying and resolving patient billing complaints, and following up on accounts until zero balance are expected. Participation in educational activities, gathering and verifying superbills, and entering charge and payment information are required. Printing daily reports, verifying charge entry balancing, backing up and closing computer files, and registering new patients are also duties. Maintaining strict confidentiality and performing other related work as required are essential. As a representative of Prisma Health Clinical Department, maintaining a neat and professional appearance, demonstrating commitment to serve, and upholding office manual guidelines are expected.

Requirements

High school diploma or equivalent OR Post-high school diploma.
No previous experience required.
Basic understanding of ICD-9 and CPT coding preferred.

Nice To Haves

Associate degree in technical specialty program of 18 months minimum in length preferred
Multi-specialty group practice setting experience preferred

Responsibilities

Complete and accurate patient registration, pre-certification, charge capture, and accurately coding diagnoses given by physicians.
Posting all payments and balancing computer reports at day end.
Arranging for patient pre-payments and enforcing financial agreements prior to providing service.
Gathering charge information, coding, entering into database, completing billing process, and distributing billing information.
Filing insurance claims and assisting patients in completing insurance forms.
Processing unpaid accounts by contacting patients and third-party payers.
Greeting patients and visitors in a prompt, courteous, and helpful manner.
Checking in patients, verifying and updating necessary insurance information in the patient accounting system.
Obtaining signatures on all forms and documents as required.
Assisting patients with ambulatory difficulties.
Maintaining appointment book and following office scheduling policies.
Providing front office phone support as needed and outlined through cross training program.
Screening visitors and responding to routine requests for information.
Gathering, accurately coding and posting outpatient charges.
Processing vouchers and private payments, to include updating registration screens based on information on checks.
Researching address verification as needed.
Helping to process mail return statements and outgoing statements.
Acquiring billing information for all doctors for all patients seen in practice.
Performing cashiering functions including monitoring and balancing cash drawer daily.
Preparing daily cash deposits.
Receiving payments from patients and issuing receipts.
Coding and posting payments and maintaining required records, reports and files.
Working with patients in securing prepayment sources or financial agreements prior to providing service.
Participating with other staff to achieve account resolution.
Assisting with outpatient coding and error resolution.
Processing edits and Customer Service and Collection Request for resolution within specified time frames.
Identifying trends and communicating problems to management.
Updating patient account database.
Maintaining and updating current information on physician’s schedules.
Scheduling surgeries, ancillary services and follow-up outpatient appointments and admissions as requested.
Answering questions regarding patient appointments and testing.
Assembling patients’ charts for next day visit.
Updating profiles on all patients, ensuring completeness and accuracy.
Overseeing waiting area, coordinating patient movement, reporting problems or irregularities.
Assisting patients with questions on insurance claims, obtaining disability insurance benefits, home health care, medical equipment, surgical care, etc.
Processing benefit correspondence, signature, and insurance forms to expedite payment of outstanding claims.
Assisting patients in completing all necessary forms to obtain hospitalization or Surgical pre-certification from insurance companies.
Following-up with insurance companies ensuring that coverage is approved.
Posting all actions and maintaining permanent record of patient accounts.
Answering patient questions and inquiries regarding their accounts.
Confirming all workers’ compensation claims with employees.
Preparing disability claims in a timely manner.
Following-up with insurance companies ensuring that claims are paid as directed.
Maintaining files with referral slips, medical authorizations, and insurance slips.
Researching all information needed to complete outpatient billing process including getting charge information from physicians.
Coding information about procedures performed and diagnosis on charge.
Keying charge information into on-line entry program.
Processing and distributing copies of billings according to clinic policies.
Assisting with outpatient coding and error resolution.
Pulling charts for scheduled appointments in advance.
Delivering, transporting, sorting and filing returned charts.
Picking up lab reports, dictations, X-rays, and correspondence.
Continually checking for misfiled charts and refiling according to filing system.
Maintaining orderly files.
Filing all medical reports.
Purging obsolete records and files in storage.
Destroying outdated records following established procedures for retention and destruction.
Making up new patient charts.
Repairing damaged charts.
Assisting in locating and filing records.
Working with medical assistants and other staff to route patient charts to proper location.
Following medical records policies and procedures.
Collecting payments at time of service for daily outpatient visit services.
Reviewing each account via computer to ensure patient’s account(s) are being paid on a timely basis.
Performing collection actions including contacting patients by telephone and resubmitting claims to third party reimburses.
Evaluating patient financial status and establishing budget payment plans.
Reviewing accounts for possible assignment to collection agency, makes recommendation to Clinical Dept. Practice Manager.
Identifying and resolving patient billing complaints.
Participating with other staff to follow up on accounts until zero balance or turned over for collection.
Participating in educational activities.
Gathering and verifying superbills for specified practice on a daily basis.
Entering all charge and same day payment information for patient visits and hospital patients, verifying accuracy of coding, charging and patient insurance status.
Printing daily reports, verifying charge entry balancing at day end.
Backing up and closing computer files on a daily basis, logging as appropriate (i.e. closing all batches in accordance with policy).
Registering new patients after verifying patient status on computer inquiry.
Updating financial information as indicated.
Maintaining strictest confidentiality.
Performing other duties as assigned.
Maintaining neat and professional appearance, demonstrating commitment to serve at all times and uphold guidelines set forth in office manual.