Patient Services Representative - Full Time
Windsong•Williamsville, NY
•Onsite
About The Position
The Patient Service Representative is responsible for creating and maintaining a positive, welcoming environment for all patients, families, and visitors while performing the requested duties. These duties will include interviewing patients and families to obtain all demographic and financial information, scheduling and confirming patient appointments, verifying patient insurance, explaining financial responsibility to patients or patient representatives, and collecting same-day payments.
Requirements
- High School Diploma or equivalent required.
- Strong communication and customer service skills required
- Strong computer skills a must
Nice To Haves
- Prior office experience in a healthcare setting helpful
Responsibilities
- Demonstrates the company’s values in daily activities
- Greet patients, families, and visitors in a courteous and helpful manner
- Ensures the accuracy of patient data entered in the RIS
- Prioritizes tasks via RIS management (schedule scrubbing) to support current and future patient exam needs – specifically requesting clinicals and flagging/fixing errors in order entry
- Engages customer needs and preempts needs for later service recovery
- Supports walk-in and physician office scheduling calls directly to the center
- Participates in TOS collection of patient financial responsibility and works with the Center Manager and the rest of the front office team to reach monthly TOS goals
- Schedules and confirms walk-in diagnostic exams and procedures
- Acts as a liaison to PACE and centralized Insurance Authorizations (i.e., CAD, etc.) as a supportive partner for centralized services
- Inventories and prepares orders for a center leader to use to replace supplies, utilizing provided tools and templates (in the absence of PSR Supervisor)
- Completes CD burning for patients and physicians who request unit digitals
- Communicates to the patient or patient representative any financial responsibility
- Calmly handles patient experience and customer service issues
- Completes other tasks and projects as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
