Patient Services Representative

RPCI Oncology PC•Town of Amherst, NY

19h•Onsite

About The Position

We are seeking a patient-focused Patient Services Representative to join our team at our Medical Oncology, Hematology Northtowns clinic in Williamsville, NY. Roswell Park Care Network is a recognized leader in oncology and specialty care, supporting community physician practices across New York State. We are committed to delivering exceptional patient care while advancing innovative treatment options in a collaborative and patient-focused environment. As the Patient Service Representative (PSR), you will serve as the initial point of contact for patients, providing administrative and customer service support. Tasks will include scheduling appointments, managing patient information, processing payments, and ensuring smooth communication between patients and medical staff. PSRs play a crucial role in creating a positive patient experience and maintaining efficient healthcare operations.

Requirements

High School diploma or G.E.D. and the equivalent of one (1) year of full-time clinical or administrative health care experience; or
High School diploma or G.E.D. and the equivalent of six (6) months of full-time RPCI Oncology, PC clinical or administrative health care experience.
Must have one (1) year customer service experience in an office, preferably with patients
Must have experience working in Windows and with MS Office software

Nice To Haves

Successful completion of an accredited medical office assistant education program preferred

Responsibilities

Medical receptionist
Greet and welcome all patients: Creating a friendly and welcoming environment is paramount, setting the tone for the entire patient visit. This involves greeting patients and visitors in person and over the phone professionally.
Announces patients, visitors as needed with sensitivity.
Interact with fellow workers in a way that promotes a respectful and cooperative working environment
Assists nurses, physicians, and other clinical and/or medical staff l with administrative support
Accurately and efficiently respond to tasks received from providers, other office staff, and billing
Open and close the patient waiting room
Utilize spare time in work related activities which contribute to the clinic's needs
Must adhere to policies, procedures and regulations as outlined in the office policy and procedures manual
Registration and Information Management
Register patients using EMR.
Coordinates and prepares patient’s appointments and itinerary
Check insurance eligibility and verification on every patient
Collect and scan insurance and other required documents
Check report to ensure coverage and proper co-pay collection
Confirm insurance eligibility and verification prior to scheduling new patient appointments
New patient intake including entry into EMR
Verify and update patient demographic and insurance details at each visit.
Collect identification and insurance cards, copying or scanning them for the patient's record.
Scan other relevant patient information into the Electronic Medical Record (EMR).
Enters data from source documents into computer following format displayed on screen and enters necessary codes; compiles, sorts and verifies accuracy of data to be entered; responds to inquiries regarding entered data and makes corrections as necessary
Retrieves patient records, test results and/or charts from outside sources
Prepares paperwork and patient records related to their area of responsibility
Financial Responsibilities
Collect co-pays and past due balances on patient accounts. Process payments and issue receipts. Handle insurance inquiries and verify insurance eligibility.
Appointment Management
Optimize provider schedules by efficiently scheduling and confirming appointments. Answer phones, taking messages, and making appointments.
Calling and rescheduling cancellations.
Monitor’s voicemails and returns calls
Creates reminder calls
Patient Support and Communication
Answer patient inquiries, provide general information, and address concerns. Help patients complete medical forms and guiding them on next steps. Ensure patient privacy and confidentiality, following HIPAA regulations.
Invites every patient to join the patient portal and includes proper paperwork and education to the patient
Patient check-out.
Act as a liaison between patients and healthcare providers.
Maintain and update patient records. Maintain office inventory and equipment, including ordering supplies. Maintain cleanliness and organization of the reception area.
Creates and mails patient letters (no show and 3 call attempt)
Provides assistance to patients and family members; refers questions to the appropriate department or individual
Maintains, sorts, files, and obtains patient records, files and/or charts
Other Duties & Responsibilities:
Backup for Medical Records
Duplicates and distributes photocopies, as needed
Assists in training other staff members on the appropriate use of equipment, office systems and work procedures as requested
Assists other departments with administrative duties, as requested
Prepares other written documentation as required by the profession and the department; maintains, distributes, analyzes and projects information for required records, reports and statistics, as directed
Update HealtheLink, as requested
Enhances professional growth and development by participating in educational programs, reading current literature, and participating in in-service meetings and workshops.
Performs other related duties as assigned or requested