Patient Services Representative

Corewell Health • Holland, MI

4d • Onsite

About The Position

This role generally works standard daytime hours (8 a.m. – 4:30 p.m.); however, due to the nature of patient care, flexibility is required. Schedules may vary based on operational and patient needs, and occasional extended or adjusted shifts may occur (such as 7 a.m. – 3 p.m. or 10 a.m. – 6 p.m.). Are you passionate about supporting patients and advancing your career within Corewell Health? As a Patient Services Representative, you’ll play a meaningful role at the front lines of care—using your expertise to ensure patients, families, and care teams experience seamless, compassionate service. This opportunity is ideal for a team member who thrives in a fast‑paced healthcare environment, enjoys problem‑solving, and is motivated to grow while making a direct impact on the patient experience every day. Job Summary As a Patient Services Representative with Corewell Health, you'll play a vital role in delivering top-notch healthcare service to our patients. You'll work as part of a team to provide registration, concierge, and clerical services. The service you provide in the role will make a real difference in the lives of those we serve.

Requirements

• High School Diploma or equivalent
• 2 years of experience in insurance billing, access management, patient financial services, electronic health records, lab service support or other related experience

Responsibilities

• Responsible for complex patient/customer problem solving, including high level discernment when registering patients in treatment rooms.
• Performs administrative functions, including, but not limited to: assists with patient check-out; schedules patient appointments, incoming/outgoing referrals, in office procedures, surgeries and tests, including medical record review of incoming referrals; maintains and modifies provider template; navigates external patient referral portals; reconciles multi-department deposit.
• Obtains insurance authorizations and/or verifies that prior authorization has been obtained; assists with retroactive insurance denials/appeals.
• Responsible for complex EMR/EHR scanning and Right Fax faxing and uploading to EPIC.
• Assists with training new team members utilizing standard work.
• Ability to perform the role of Patient Services Representative, Associate when necessary.
• Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis.

Benefits

• Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here .
• On-demand pay program powered by Payactiv
• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance, pet insurance
• Traditional and Roth retirement options with service contribution and match savings
• Eligibility for benefits is determined by employment type and status

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED