Patient Services Representative - Orthopedics - Sawmill Centre

Roper St. Francis Healthcare • Summerville, SC

1d

About The Position

The Patient Services Representative is the first point of contact for patients and the community at a physician practice. The role handles patient registration, verifies demographics and insurance information, obtains insurance cards and patient identification, schedules appointments, transcribes orders, explains financial options, and updates medical records accurately and efficiently. The representative provides excellent customer service and may occasionally cover other physician practice locations as needed.

The position is scheduled for 40 hours per week, Monday through Friday, 8:00 a.m. to 5:00 p.m., on the day shift. The location is scheduled to open on December 7, 2026.

Requirements

• High school diploma or GED.
• Prior experience in patient registration or healthcare is preferred.
• No licensing or certification is required.

Nice To Haves

• Prior experience in patient registration or healthcare.

Responsibilities

• Serves as the primary point of contact between patients and physician practices.
• Greets patients and community members respectfully and provides strong communication and customer service.
• Answers and routes internal and external calls, schedules patients, and enters scheduling information into the computer system accurately and promptly.
• Processes patients as they arrive for appointments.
• Troubleshoots and resolves problems promptly to maintain patient flow and immediately informs the supervisor of department or patient issues.
• Processes admission paperwork and basic insurance verification; obtains, completes, and verifies patient demographic and insurance information; and corrects registration errors.
• Records lobby wait-time indicators.
• Calculates patient liabilities and collects and processes payments.
• Reconciles the cash drawer at the close of the day.
• Performs charge entry for external services, such as nursing homes, as needed.
• Schedules referrals and follow-up appointments, and assists with scheduling, rescheduling, or canceling other patient services.
• Assists patients with online scheduling and MyChart as needed.
• Helps patients obtain referrals for follow-up services and records referrals on the referral/consults tracking tool.
• Obtains or assists in obtaining authorizations and pre-certifications, when applicable, for procedures scheduled through the physician practice.
• Pulls patient charts as needed, files and maintains chart information according to office policy, and routes charts to clinical staff as indicated.
• Verifies prescription benefits in the electronic health record according to protocol.
• Refers patients to financial counselors when additional counseling or payment arrangements are needed.
• Completes accounts in revenue cycle software.
• May perform other job-related duties as required by the supervisor, subject to reasonable accommodation.

Benefits

• Competitive pay, incentives, referral bonuses, and a 403(b) with employer contributions when eligible.
• Medical, dental, vision, and prescription coverage; HSA/FSA options; life insurance; mental health resources; and discounts.
• Paid time off, parental leave, FMLA leave, and short- and long-term disability.
• Tuition assistance, professional development, and continuing education support.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED