Patient Services Representative - Twin Cities Orthopedics

Revo Health•Burnsville, MN

1d•Hybrid

About The Position

The Patient Services Representative is responsible for patient registration and check in as well as clinical support duties in a physical therapy setting. This is a full-time position working Monday-Friday between 8:00am-7:00pm and rotating Saturdays between 8:00am-12:00pm. This position will be floating between our Burnsville and Eagan locations. Twin Cities Orthopedics is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices, owned and led by its physicians, on a mission to give patients more control over their healthcare.

Requirements

High School diploma/GED or equivalent
Proficient in Microsoft Word, Outlook, and Excel
Customer Service experience required
Comply with company policies, procedures, practices, and business ethics guidelines.
Comply with all applicable laws and regulations, (e.g. HIPAA, Stark, OSHA, employment laws, etc.)
Demonstrate prompt and reliable attendance.
Work at an efficient and productive pace, handle interruptions appropriately, and meet deadlines.
Prioritize workload effectively.
Communicate respectfully and professionally in face-to-face, phone and email interactions.
Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions.

Nice To Haves

Administrative or Medical Office experience preferred

Responsibilities

Greet and register patients; collect co-payments, pre-payments, insurance information, and photo ID
Verify and document insurance information as defined by current business practices
Accurate and timely scheduling of new and existing patients in the current practice management system
Communicate all pertinent information to patients, including: appointment information, directions, check-in times, referral information and copayments
Chart preparation and management
Maintain a working knowledge of health care plan requirements and health plan networks
Maintain timely communication with patients, families, and staff
Rotation of Switchboard Operator duties which include: accepting, handling and transferring calls, coordination of interpreters for clinic appointments, and coordination of patient referrals
Any and all other duties as assigned