Patient Services Representative - Twin Cities Orthopedics
About The Position
The Patient Services Representative is responsible for patient registration and check in as well as clinical support duties. This is a full-time position working Monday-Friday at our Stillwater clinic. Shifts can very between the hours of 6:30am-8:00pm. Occasional coverage at our Woodbury, MN and Hudson, WI locations. Rotating backup coverage on weekends once per quarter at Woodbury Orthopedic Urgent Care. Twin Cities Orthopedics is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices, owned and led by its physicians, on a mission to give patients more control over their healthcare.
Requirements
- High School diploma/GED or equivalent
- Proficient in Microsoft Word, Outlook, and Excel
- Customer Service experience required
Nice To Haves
- Administrative or Medical Office experience preferred
Responsibilities
- Greet and register patients; collect co-payments, pre-payments, insurance information, and photo ID
- Verify and document insurance information as defined by current business practices
- Accurate and timely scheduling of new and existing patients in the current practice management system
- Communicate all pertinent information to patients, including: appointment information, directions, check-in times, referral information and copayments
- Chart preparation and management
- Maintain a working knowledge of health care plan requirements and health plan networks
- Maintain timely communication with patients, families, and staff
- Rotation of Switchboard Operator duties which include: accepting, handling and transferring calls, coordination of interpreters for clinic appointments, and coordination of patient referrals
- Any and all other duties as assigned
Benefits
- Actual starting pay will vary based on education, skills, and experience.
- A $1,500 sign-on bonus will be offered for select roles, payable on first paycheck with a 12-month commitment. Internal applicants are not eligible for the sign-on bonus.
- We offer a comprehensive benefits package - to learn more click here [https://revohealth.com/wp-content/uploads/sites/2/2025/11/2026-Benefits-Overview-Final-1.pdf].
- Employees working 30+ hours per week (60 hours per pay period) are eligible for our Medical (w/Maternity Bundle), Dental & Vision plans, as well as Tuition Reimbursement.
- All employees, regardless of hours, are eligible for 401(k) w/ Profit Sharing, Employee Assistance Program, Lifetime Fitness Subsidy, Car Rental discounts, Home, Auto, & Pet insurance savings programs & more.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
