Patient Services Rep (PSR)

Proliance Surgeons•Burien, WA

4d•Onsite

About The Position

The Patient Services Representative (PSR) represents the face of Proliance Surgeons and is the first impression for patients and their loved ones. The PSR acts as a liaison for patient appointments, accommodation, and access to the physician. This includes booking appointments, greeting patients, using appropriate medical terminology while verifying eligibility, processing necessary information, and triaging with physicians and medical assistants on acute scheduling problems. Knowledge of medical terminology and surgical procedure language is preferred. The schedule is Tuesday-Friday, 7am-3pm, with 8-10 hour days depending on candidate preference, totaling 30-40 hours/week.

Requirements

High School Diploma or the Equivalent
1-2 years relevant experience in public contact, preferably in a medical office environment
Minimum 1-year front office or reception experience, medical preferred
Superior customer service
Great interpersonal skills; demonstrating patience, composure, and cooperation; working well with all patients, physicians and staff.
Adherence to all safety, risk management and precautionary procedures (OSHA/WISHA), including the consistent respect for confidentiality (HIPAA)
Use time efficiently, with attention to quality, detail, accuracy and completion
Willing and able to be flexible with working varied hours and dependable with attendance
Ability to remove oneself personally from given situations, remaining objective
Able to adapt to change, delays or unexpected events while maintaining a positive mindset
Clear oral and written communication
Ability to provide feedback to improve performance
Self-motivated; able to work independently, measure self against standard of excellence, overcome obstacles and challenges with little supervision
Ability to prepare records in accordance with detailed instructions
Must be able to type with speed and accuracy

Nice To Haves

Knowledge of medical terminology and surgical procedure language is preferred.
Practice Management and experience (desired)

Responsibilities

Provide exemplary customer service, both in person and on the phone.
Greet and direct patients, vendors, and visitors.
Schedule patient appointments, check in/verify information for established and new patients, confirm insurance/referral, and ensure consent forms and all patient information are up to date in practice management software and electronic medical record systems.
Answer a multi-line phone system, screen calls, take messages, and schedule patient appointments in accordance with office scheduling policies.
Identify payor source, verify insurance eligibility and financial status.
Enter personal health information and financial information into practice management system with a high rate of accuracy, complying with federal and local laws to ensure patient privacy.
Assist patients with the check-in process and completion of paperwork or forms.
Proactively communicate the status of appointments, wait times, or cancelled or rescheduled appointments.
Review records for completeness, print necessary updates, and put records in order.
Review physician clinic schedule for accuracy.
Collect and post co-pays, coinsurances, pre-payments, and balances due on patient accounts.
Facilitate the flow of patients by coordinating with medical assistants and the clinical team.
Schedule appointments, conferences, and meetings in person, as requested.
Schedule interpreters for patient appointments as needed.
Complete duties and assist others as directed.
Follow all policies as introduced during new associate On-Boarding, updated in real time and outlined in the Associate Handbook.