Patient Services Representative, PT, Days

Prisma Health•Greenville, SC

8d•Onsite

About The Position

Responsible for aspects of front office management and operation as assigned. This role requires a high level of public contact and excellent interpersonal skills. The Patient Services Representative will be responsible for complete and accurate patient registration, pre-certification, charge capture, and accurately coding diagnoses given by physicians. They will also be responsible for posting all payments and balancing with computer reports at day end. This role involves arranging for patient pre-payments and enforcing financial agreements prior to providing service. The representative will gather charge information, code, enter into the database, complete the billing process, and distribute billing information. They will file insurance claims, assist patients in completing insurance forms, and process unpaid accounts by contacting patients and third-party payers. This position serves as a liaison between the patient and medical support staff, greeting patients and visitors courteously, checking them in, and verifying/updating necessary insurance information in the patient accounting system. Obtaining signatures on all required forms and documents, assisting patients with ambulatory difficulties, and maintaining the appointment book according to office scheduling policies are also key duties. The role provides front office phone support as needed and outlined through a cross-training program, screens visitors, and responds to routine requests for information. Responsibilities include gathering, accurately coding, and posting outpatient charges, processing vouchers and private payments, and researching address verification as needed. The representative will help process mail return statements and outgoing statements, acquire billing information for all doctors for all patients seen in practice, and perform cashiering functions including monitoring and balancing the cash drawer daily, preparing daily cash deposits, and receiving payments from patients while issuing receipts. They will code and post payments, maintain required records, reports, and files, and work with patients in securing prepayment sources or financial agreements prior to providing service. Participation with other staff to achieve account resolution, assisting with outpatient coding and error resolution, and processing edits and Customer Service and Collection Requests for resolution within specified time frames are also expected. Identifying trends and communicating problems to management, updating the patient account database, and maintaining and updating current information on physician’s schedules are crucial. Scheduling surgeries, ancillary services, and follow-up outpatient appointments and admissions as requested, answering questions regarding patient appointments and testing, and assembling patients’ charts for the next day’s visit are also part of the role. Updating profiles on all patients, ensuring completeness and accuracy, overseeing the waiting area, coordinating patient movement, and reporting problems or irregularities are key. Assisting patients with questions on insurance claims, obtaining disability insurance benefits, home health care, medical equipment, surgical care, etc., processing benefit correspondence, signatures, and insurance forms to expedite payment of outstanding claims, and assisting patients in completing all necessary forms to obtain hospitalization or surgical pre-certification from insurance companies are important functions. Following up with insurance companies to ensure coverage approval, posting all actions, and maintaining a permanent record of patient accounts, answering patient questions and inquiries regarding their accounts, confirming all workers’ compensation claims with employees, and preparing disability claims in a timely manner are also required. Following up with insurance companies to ensure claims are paid as directed, maintaining files with referral slips, medical authorizations, and insurance slips, and researching all information needed to complete the outpatient billing process, including getting charge information from physicians, are essential. Coding information about procedures performed and diagnosis on charges, keying charge information into an on-line entry program, and processing and distributing copies of billings according to clinic policies are also part of the duties. Assisting with outpatient coding and error resolution, pulling charts for scheduled appointments in advance, delivering, transporting, sorting, and filing returned charts, and picking up lab reports, dictations, X-rays, and correspondence are necessary. Continually checking for misfiled charts and refiling according to the filing system, maintaining orderly files, filing all medical reports, purging obsolete records and files in storage, and destroying outdated records following established procedures for retention and destruction are also key responsibilities. Making up new patient charts, repairing damaged charts, assisting in locating and filing records, and working with medical assistants and other staff to route patient charts to the proper location, while following medical records policies and procedures, are also part of the role. Collecting payments at the time of service for daily outpatient visit services, reviewing each account via computer to ensure patient’s accounts are being paid on a timely basis, and performing collection actions including contacting patients by telephone and resubmitting claims to third-party reimburses are crucial. Evaluating patient financial status and establishing budget payment plans, reviewing accounts for possible assignment to a collection agency, and making recommendations to the Clinical Dept. Practice Manager are also part of the duties. Identifying and resolving patient billing complaints, participating with other staff to follow up on accounts until zero balance or turned over for collection, and participating in educational activities are expected. Gathering and verifying superbills for the specified practice on a daily basis, entering all charge and same-day payment information for patient visits and hospital patients, verifying accuracy of coding, charging, and patient insurance status, and printing daily reports, verifying charge entry balancing at day end are essential. Backing up and closing computer files on a daily basis, logging as appropriate (i.e., closing all batches in accordance with policy), and registering new patients after verifying patient status on computer inquiry are also key. Updating financial information as indicated, maintaining strictest confidentiality, and performing related work as required are also part of the role. As a representative of Prisma Health Clinical Department, the individual is expected to maintain a neat and professional appearance, demonstrate commitment to serve at all times, and uphold guidelines set forth in the office manual. Performs other duties as assigned.

Requirements

High school diploma or equivalent OR Post-high school diploma.
No previous experience required.
Basic understanding of ICD-9 and CPT coding preferred.

Nice To Haves

Associate degree in technical specialty program of 18 months minimum in length preferred
Multi-specialty group practice setting experience preferred

Responsibilities

Responsible for complete and accurate patient registration, pre-certification, charge capture and accurately coding diagnoses given by physicians.
Responsible for posting all payments and balancing with the computer reports at day end.
Arranges for patient pre-payments and enforces financial agreements prior to providing service.
Gathers charge information, codes, enters into database, completes billing process, distributes billing information.
Files insurance claims and assists patients in completing insurance forms.
Processes unpaid accounts by contacting patients and third-party payers.
Greets patients and visitors in a prompt, courteous, and helpful manner.
Checks in patients, verifies and updates necessary insurance information in the patient accounting system.
Obtains signatures on all forms and documents as required.
Maintains appointment book and follows office scheduling policies.
Provides front office phone support as needed and outlined through cross training program.
Screens visitors and responds to routine requests for information.
Responsible for gathering, accurately coding and posting outpatient charges.
Processes vouchers and private payments, to include updating registration screens based on information on checks.
Helps to process mail return statements and outgoing statements.
Acquires billing information for all doctors for all patients seen in practice.
Performs cashiering functions including monitoring and balancing cash drawer daily.
Prepares daily cash deposits.
Receives payments from patients and issues receipts.
Codes and posts payments and maintains required records, reports and files.
Works with patients in securing prepayment sources or financial agreements prior to providing service.
Assists with outpatient coding and error resolution.
Processes edits and Customer Service and Collection Request for resolution within specified time frames.
Updates patient account database.
Maintains and updates current information on physician’s schedules.
Schedules surgeries, ancillary services and follow-up outpatient appointments and admissions as requested.
Answers questions regarding patient appointments and testing.
Assembles patients’ charts for next day visit.
Updates profiles on all patients, ensuring completeness and accuracy.
Oversees waiting area, coordinates patient movement, reports problems or irregularities.
Assists patients with questions on insurance claims, obtaining disability insurance benefits, home health care, medical equipment, surgical care, etc.
Processes benefit correspondence, signature, and insurance forms to expedite payment of outstanding claims.
Assists patients in completing all necessary forms to obtain hospitalization or Surgical pre-certification from insurance companies.
Follows-up with insurance companies ensuring that coverage is approved.
Posts all actions and maintains permanent record of patient accounts.
Answers patient questions and inquiries regarding their accounts.
Confirms all workers’ compensation claims with employees.
Prepares disability claims in a timely manner.
Follows-up with insurance companies ensuring that claims are paid as directed.
Maintains files with referral slips, medical authorizations, and insurance slips.
Researches all information needed to complete outpatient billing process including getting charge information from physicians.
Codes information about procedures performed and diagnosis on charge.
Keys charge information into on-line entry program.
Processes and distributes copies of billings according to clinic policies.
Assists with outpatient coding and error resolution.
Pulls charts for scheduled appointments in advance.
Delivers, transports, sorts and files returned charts.
Picks up lab reports, dictations, X-rays, and correspondence.
Continually checks for misfiled charts and refiles according to filing system.
Maintains orderly files.
Files all medical reports.
Purges obsolete records and files in storage.
Destroys outdated records following established procedures for retention and destruction.
Makes up new patient charts.
Repairs damaged charts.
Assists in locating and filing records.
Works with medical assistants and other staff to route patient charts to proper location.
Follows medical records policies and procedures.
Collects payments at time of service for daily outpatient visit services.
Reviews each account via computer to ensure patient’s account(s) are being paid on a timely basis.
Performs collection actions including contacting patients by telephone and resubmitting claims to third party reimburses.
Evaluates patient financial status and establishes budget payment plans.
Reviews accounts for possible assignment to collection agency, makes recommendation to Clinical Dept. Practice Manager.
Identifies and resolves patient billing complaints.
Participates with other staff to follow up on accounts until zero balance or turned over for collection.
Gathers and verifies superbills for specified practice on a daily basis.
Enters all charge and same day payment information for patient visits and hospital patients, verifying accuracy of coding, charging and patient insurance status.
Prints daily reports, verifying charge entry balancing at day end.
Backs up and closes computer files on a daily basis, logging as appropriate (i.e. closing all batches in accordance with policy).
Registers new patients after verifying patient status on computer inquiry.
Updates financial information as indicated.
Maintains strictest confidentiality.
Participates in educational activities.
Performs related work as required.
As representative of Prisma Health Clinical Department, is expected to maintain neat and professional appearance, demonstrate commitment to serve at all times and uphold guidelines set forth in office manual.
Performs other duties as assigned.