Patient Services Representative-Ped Spec- MUST TRAIN IN URBANA FOR 2-3 MONTHS
About The Position
The Patient Services Representative 1 coordinates and participates in daily clinic preparation and patient service activities. The role includes patient identification and check-in/check-out, charge posting, cash management, appointment scheduling, registration, account setup, and phone support. The representative conveys a positive image and provides information to help ensure patients’ needs are met. The position manages incoming patient care requests through in-basket activities, referrals, work queues, and telephone calls. It requires accurate, complete, and timely handling of medical information and messages, as well as knowledge of insurance eligibility, network coverage, benefits, and related rules. The representative must complete mandatory insurance training and ongoing competency refreshers and be able to initiate and secure prior authorizations when needed. The role must train in Urbana for 2–3 months.
Requirements
- Associate's degree.
- Basic computer skills.
- Experience or familiarity with general office equipment.
- Competence with telephone systems.
- Proficiency with insurance coverage rules, including eligibility, network coverage, and benefits.
- Successful completion of mandatory insurance training and ongoing competency refreshers.
Responsibilities
- Coordinate and participate in daily clinic preparation, including patient identification, check-in/check-out, charge posting, cash management, appointment scheduling, registration, account setup, and phone calls.
- Use the telephone system competently and take and deliver messages to physicians, nurses, and others.
- Accurately, completely, and promptly report medical information obtained from patients and referring physicians.
- Distribute messages according to practice communication standards.
- Conduct oneself responsibly and professionally as a role model.
- Manage incoming patient care requests involving in-basket activities, referrals, work queues, and telephone calls.
- Apply insurance coverage rules for eligibility, network coverage, and benefits.
- Complete mandatory insurance training and ongoing competency refreshers.
- Initiate and secure prior authorizations as needed.
Benefits
- Comprehensive benefits package
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
