Patient Services Representative II, Behavioral Health

Sutter Health•Lodi, CA

About The Position

Serves as the first point of contact for patients entering an outpatient medical facility. Greets and checks in patients, verifies information, schedules appointments, and updates the electronic health record. Facilitates intake procedures, including completing healthcare and insurance forms and collecting payments for services. Builds patient, family/support-group, and healthcare-provider confidence and cooperation through competent job performance and effective communication. Follows organizational and local, state, and federal regulations, codes, policies, and procedures to protect privacy and safety while supporting optimal patient care. May perform specific additional tasks and/or orient other staff to the department. This is a regular, full-time, non-exempt position on the day shift, Monday through Friday, with eight-hour shifts and 40 hours per week. No weekend work is required. The pay range is $26.06 to $36.48 per hour; starting pay depends on factors including experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs. Eligible positions include a comprehensive benefits package.

Requirements

High school diploma or equivalent education/experience; equivalent experience may be accepted in lieu of the required degree or diploma.
One year of recent relevant experience.
Basic knowledge of insurance policies and procedures and patient billing.
Ability to interpret data and instructions provided in written, oral, diagram, or schedule form.
Written and verbal communication skills.
Time-management and organizational skills, including prioritizing assignments and meeting deadlines.
General knowledge of computer applications, such as Microsoft Office Suite (Word, Excel, and Outlook).
Ability to work independently and as part of a team, including handling multiple tasks in an environment with interruptions.
Ability to identify, evaluate, and resolve standard problems by selecting appropriate solutions from established options.
Ability to protect the privacy of patient Protected Health Information (PHI).

Responsibilities

Greet and check in patients entering the facility.
Verify patient information, schedule appointments, and update electronic health records.
Facilitate intake, including completion of healthcare and insurance forms and collection of payments.
Communicate effectively with patients, their families or support groups, healthcare providers, team members, supervisors, and other hospital personnel.
Follow applicable regulations, codes, policies, and procedures to protect patient privacy and safety.
Maintain the privacy of each patient’s Protected Health Information (PHI).
Prioritize assignments and meet deadlines while working within standardized policies and procedures.
Identify, evaluate, and resolve standard problems using established solutions.
Build collaborative relationships with peers and other staff to achieve departmental and corporate objectives.
May perform specific additional tasks and/or orient other staff to the department.