Patient Services Rep II (Surgical Scheduler) - Rowan-Virtua SOM, (Washington Township, NJ)

Rowan University • Washington Township, NJ

4d • Onsite

About The Position

The Department OB-GYN Surgical Scheduler coordinates and schedules surgical procedures while ensuring effective communication among patients, providers, hospitals, and insurance companies. The role requires accuracy, efficiency, and patient-centered service.

Requirements

• Two (2) years of progressively responsible clerical front office experience required in a clinical setting, hospital or physician's office
• Experience with front desk operations, completing referrals, completing disability forms, inpatient and outpatient billing and scheduling surgeries.
• Working knowledge of medical terminology.
• Ability to work independently
• Excellent communication skills
• Organizational skills
• Flexibility required

Responsibilities

• Schedule surgical procedures for inpatient and outpatient OB-GYN cases
• Coordinate with hospitals, surgical centers, anesthesiology, and related departments to secure procedure dates and times
• Verify patient demographics, insurance information, and obtain necessary authorizations
• Communicate pre-operative and post-operative instructions clearly and compassionately to patients
• Ensure all required documentation, labs, imaging, and clearances are completed prior to surgery
• Maintain and update physician surgical calendars and block times
• Serve as a liaison between patients, physicians, and surgical facilities
• Address patient inquiries regarding procedures, scheduling, and preparation
• Reschedule procedures as needed and manage cancellations
• Ensure compliance with HIPAA and organizational policies
• Accurately document all scheduling activities in the electronic medical record (EMR) system
• Checks patients in and out and verifies demographics and insurance
• Collects appropriate co-pays
• Retrieves referrals and enters into billing system
• Completes batches, prepares deposits for pickup as scheduled
• Answers the telephone with a pleasant and helpful demeanor
• Schedules patient appointments through billing system to maximize use of physician and staff time
• Triages messages and provides patient assistance within scope of training and experience
• Routes other calls to appropriate personnel, i.e., clinical staff, physician etc.
• Directs calls that require immediate attention to the appropriate person
• Inputs messages into EMR system, as appropriate
• Signs in and out to the answering service daily
• Arranges for patient care services at other facilities, including surgeries, preadmission testing
• Calls for pre-authorizations and pre-certifications as required by the patient's insurer
• Coordinates requests for prescriptions from patients, provides chart to physician, telephones prescriptions at the direction of the physicians, and makes notation in the patient chart with date and signature
• Completes insurance referrals (paper and/or electronic)
• Completes or prepare reports and copies of chart for outside agencies
• Maintains orderly filing system and patient charts
• Prepares charts for new patients
• Scans patient information into the EMR
• Handles incoming and outgoing mail
• Maintains inventory of front office supplies and notifies supervisor when supplies need to be ordered
• Pulls patient charts for next day and prepares chart
• Maintains a professional and orderly office appearance
• Opens and closes the office, including security system procedures
• Consults with patients regarding balances not covered by insurance and collects payments
• Assists patients in the completion of insurance forms, Medicare and Medicaid forms
• Maintains logs for scheduled surgeries as directed
• Assists with reviewing insurance declines
• Inputs inpatient/outpatient charges for billing
• Verifies accurate use of ICD-9 and CPT codes and stays current on compliance rules
• Attends all mandatory in-service and trainings as directed.
• Assists with the orientation and training of new employees as requested.
• Performs other related duties as assigned.

Benefits

• comprehensive NJ State health, dental and retirement benefits
• extensive accrued time off/paid holidays
• tuition reimbursement for employee, spouse, and dependents to attend Rowan University, Glassboro. (Tuition reimbursement will apply to undergraduate degrees only for spouse and dependents).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed