Patient Services Representative/Front Desk Check-In

Surgery Partners, Inc•St. George, UT

About The Position

Performs general business office functions that may include some or all of the following: Check patients in for surgery, collect payment, prepare patient surgery charts, communicating with patient and family members.; insurance verification and eligibility; insurance pre-authorization/pre-certifications. Ensures patients' demographic, insurance, and medical information are correct and entered into the system in an accurate and timely manner. Registers patients in the system. Collects patient payment due at the time of service. Checks patients in for surgery.

Requirements

Education: High School Diploma or GED required.
Skills and Abilities: Excellent communication skills, both written and verbal.
Ability to work independently.
Ability to understand and interpret policies and regulations.
Strong information systems knowledge - particular knowledge of Microsoft Windows, Excel and Word required.

Responsibilities

Ensure overall total customer satisfaction.
Greet patients in a courteous and professional manner.
Answer all incoming calls in a courteous and professional manner.
Respond to the patients’ needs or direct them to the appropriate person for assistance.
Take detailed messages and confirm the appropriate people receive them.
Obtain overall operational knowledge of the center in order to assist in the triage process.
Ensure that patients’ needs are handled in a timely and efficient manner.
Prepare new chart including a copy of the insurance card(s), demographic information sheet, any referrals and obtain any signatures on center required paper work.
Established patients – verify demographic and insurance information at each visit.
On the day of surgery, enter patient charges, payments into system.
Collect unmet deductibles, coinsurance, co-payments and outstanding past due patient balances on the day of surgery.
Ensure that paperwork processing is confidential, efficient and timely.
Perform necessary End of Day process for the center.
Pull patient charts for the next day’s appointments by the end of the current day.
File all charts by the end of the day.
Maintain a neat and orderly workspace and an adequate supply of charts, forms and tools to perform the job.
Maintain strictest confidentially of all information related to medical records, communication between staff and the patient as well as any events surrounding the patients’ treatment.
Perform all other duties as assigned.