Check In Representative

REGIONAL MEDICAL IMAGING, P.C.•Flint Charter Township, MI

6d•Onsite

About The Position

The Check In Representative answers incoming calls, schedules appointments, or directs callers to appropriate departments while interviewing new patients, verifying demographics and insurance, and inputting information into appropriate systems. This role requires the ability to multitask in a fast-paced environment with excellent communication skills. Team members must be patient, upbeat, friendly, and able to work well in a team environment.

Requirements

Reliable and trustworthy
Excellent customer service skills
Professionalism
Flexibility as it relates to schedule, responsibilities and priorities
Ability to work independently and as a member of a team
Strong organizational skills and attention to detail
Exceptional listener and always willing to learn
Effective written and verbal communication
Great problem-solving skills
Ability to multitask in a fast-paced environment
Patient, upbeat, friendly demeanor
Able to utilize computers efficiently with advanced technology skills
Able to adapt easily to change

Nice To Haves

One (1) year certificate from college or technical school
One (1) year of experience in a similar role/customer service

Responsibilities

Checks in patients for exams as they arrive, verifying information such as DOB, insurance, and that the exam ordered matches the physician order.
Enters patient information into the Radiology Information System (RIS) and other software systems.
Scans necessary documents into the patient’s record.
Assists patients with obtaining medical records while complying with HIPAA.
Helps patients complete kiosk questions and other necessary forms.
Ensures insurance is estimated and accurate, addressing all errors before checking in the patient.
Collects copays, co-insurances, and deductibles from patients.
Runs end-of-day cash reports and balances their cash drawer.
Assists in keeping the work area and patient waiting areas clean.
Ensures patients are following CDC guidelines for correct Personal Protective Equipment.
Maintains high standards of etiquette and keeps patient information private.
Gives general information and answers patient questions about patient care.
Answers phone calls with a professional and friendly greeting and closing remark.
May assist with scheduling appointments for patients and referrals.
Assists other departments as needed.
Monitors patient arrival through Virtual check-in and express check-in to ensure timely check-in with minimal wait.
Assists in Express Check-In by calling patients ahead of time to confirm information for the fastest check-in.
Confirms appointments when necessary to ensure schedules are fully utilized.
Keeps patient flow moving while coordinating with tech staff for patient needs.
Maintains a professional work environment and communicates respectfully to patients, their family members, and other staff members.
Other duties may be assigned.
Attends meetings and training sessions, which may occasionally be scheduled outside of regular working hours.