Check-In Coordinator

Southern Rehab Physical Therapy•Jasper, TN

7d•Onsite

About The Position

Southern Rehab Physical Therapy is seeking a Check-In Coordinator to join their team in Kimball, TN. This role is crucial for managing patient check-ins, handling administrative tasks, and ensuring smooth operations in an outpatient orthopedic and sports medicine clinic. The clinic emphasizes a collaborative culture, professional development, and a community-focused environment, with over 20 years of service to patients.

Requirements

Organized, Punctual, Dependable
Able to effectively communicate with front office staff, therapists, and patients
Team-oriented (able and motivated to work with office staff, therapists etc)
Ability to multi-task with accuracy and efficiency

Responsibilities

Checking-in current patients in electronic medical record system (WebPT) and notifying therapist/assistant.
Performing initial evaluation check-in procedures including: scanning documents, providing necessary paperwork, updating WebPT, rooming patients and clearly communicating with therapists.
Reviewing financial policy/insurance benefits, explaining to patients their financial responsibility and any limitations.
Reviewing cancellation/no show policies and fees.
Accepting patient payments and providing receipts.
Monitoring and working fax server email throughout the day (printing, scanning into WebPT as indicated, forwarding emails to staff).
Maintaining patient charts, re-filing, pulling charts for each day.
Answering phones, documenting calls, cancellations, no shows etc.
Accepting and scheduling new referrals via phone.
Monitoring and calling patient no shows within 10 min of appointment time with appropriate documentation.
Scanning/faxing documents per therapist request.
Performing opening or closing duties depending on work schedule.
Monitoring front office “tasks” and making follow-up calls as advised by office manager.