Patient Services Representative - Float

ADVENT•Nashville, TN

5h•$19 - $23•Hybrid

About The Position

As a Patient Services Representative - Float, you will be the welcoming face that sets the tone for a patient's entire experience at ADVENT, ensuring our patients feel supported and cared for from their very first visit through every step of their journey.

Requirements

Minimum of 2 year of healthcare experience required
Prior insurance experience required
Strong customer service focus
Proven ability to multitask in a fast-paced environment
Solid technology skills including Outlook, Word, Excel, Electronic Health Records
Great attention-to-detail and accuracy in work
Proven ability to independently apply best practices in time management
Prior experience and/or desire to work in a role held accountable to quality performance metrics
Solution oriented problem solver
Strong work ethic, commitment to teamwork, positive attitude/willingness to get the job done
Ability to work within all ADVENT Tennessee market clinics as needed
Strong work ethic
Valid driver license required

Responsibilities

Greet patients and accurately check patients into EHR using established patient registration check-in protocols
Order Sleep Study devices utilizing the system
Upload sleep study reports into the system
Review future clinic schedules to ensure insurance and necessary patient documentation is within the patient chart
Schedule patient appointments
Answer call center calls to provide overflow coverage as necessary
Own the opening and closing of the clinic per established guidelines
Responsible for ensuring documentation is appropriately completed, patient payment is received per insurance, and works with clinic team members to maintain the daily schedule
Crosstrain to assist with other non-clinical duties as needed
Order medical supplies and pharmaceuticals as needed, per established protocol