Patient Services Float

OSMC • Goshen, IN

3d • Hybrid

About The Position

OSMC is dedicated to providing the highest quality care for diseases and injuries of the musculoskeletal system within a patient-centered, service-driven environment. Our team works collaboratively to ensure every patient receives exceptional care and support throughout their treatment journey. At OSMC our Patient Services Department is the frontline connection for our patients and their families to efficiently have their needs met and promptly access the high-quality orthopedic care that we provide. Convenient and accommodating work hours of Monday- Friday 8:00am to 5:00pm (Departure time could fluctuate based on last patient out). No weekends and No Holidays. OSMC offers excellent and competitive benefits, 401K, PTO, and paid holidays. Limited but potential travel to local OSMC offices. The primary work location is our Middlebury, Indiana office located at 1775 East Kercher Road. OSMC is looking for a candidate who understands the importance of dependability, reliability while providing outstanding customer service to our patients in a calm, courteous, and friendly demeanor. The ideal person will be able to work independently and as a team member working toward the same common goals. The ideal candidate will also have strong organizational skills, problem solving ability, time management, and be comfortable multi-tasking. OSMC values integrity, compassion, respect, accountability, teamwork, and quality.

Requirements

• Dependability, reliability, and outstanding customer service skills.
• Calm, courteous, and friendly demeanor.
• Ability to work independently and as a team member.
• Strong organizational skills.
• Problem-solving ability.
• Time management skills.
• Comfortable multi-tasking.
• Understanding and knowledge of all Microsoft Office and TEAMS programs.
• Familiarity with general office equipment such as telephone, computer, and fax machine.
• Prior experience navigating electronic health records.
• Experience with complete and accurate data entry.
• Experience with medical scheduling.
• Experience with patient account inquiries.
• Understanding of HIPPA compliancy.
• High school graduate or GED equivalent.

Nice To Haves

• Past job-related experience in a healthcare setting is preferred.

Responsibilities

• Connect with patients during several stages of their clinic visit, including check-in, check-out, and appointment scheduling.

Benefits

• 401K
• PTO
• Paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED