Patient Services Float

OSMC•Goshen, IN

2d•Hybrid

About The Position

OSMC is dedicated to providing the highest quality care for diseases and injuries of the musculoskeletal system within a patient-centered, service-driven environment. Our team works collaboratively to ensure every patient receives exceptional care and support throughout their treatment journey. At OSMC our Patient Services Department is the frontline connection for our patients and their families to efficiently have their needs met and promptly access the high-quality orthopedic care that we provide. OSMC is looking for a candidate who understands the importance of dependability, reliability while providing outstanding customer service to our patients in a calm, courteous, and friendly demeanor. The ideal person will be able to work independently and as a team member working toward the same common goals. The ideal candidate will also have strong organizational skills, problem solving ability, time management, and be comfortable multi-tasking. OSMC values integrity, compassion, respect, accountability, teamwork, and quality. As a Patient Services Float, you will connect with patients during several stages of their clinic visit, including check-in, check-out, and appointment scheduling. Apply for an opportunity to discuss becoming part of the OSMC family and making a difference within the lives of our community.

Requirements

Dependability and reliability.
Strong organizational skills.
Problem-solving ability.
Time management skills.
Comfortable multi-tasking.
Understanding and knowledge of all Microsoft Office and TEAMS programs.
Familiarity with general office equipment such as telephone, computer, and fax machine.
Prior experience navigating electronic health records.
Understanding of HIPPA compliancy.
High school graduate or equivalent GED.

Nice To Haves

Past job-related experience in a healthcare setting is preferred.

Responsibilities

Connect with patients during several stages of their clinic visit, including check-in, check-out, and appointment scheduling.
Provide outstanding customer service to patients in a calm, courteous, and friendly demeanor.
Work independently and as a team member.
Complete and accurate data entry.
Handle medical scheduling.
Address patient account inquiries.