Patient Services Representative Associate

Corewell Health • Zeeland, MI

1d • Onsite

About The Position

The Patient Services Representative Associate assists and educates patients, providers, medical office staff, and health system staff in accessing services, resolving problems, and navigating care. The role creates an exceptional experience through inbound and outbound calls, online chat, email, and other contacts. It follows established procedures and quality guidelines in support of Patient Access Services Center performance indicators and Corewell Health’s values and codes of excellence.

The position serves as a concierge for patients and visitors and performs clerical, registration, check-in, and check-out functions. It supports patient records and electronic health record processes, participates in safety initiatives, and completes related safety competencies and requirements. Other duties may be assigned.

Requirements

• High school diploma or equivalent.

Nice To Haves

• One year of relevant experience in insurance billing, access management, patient financial services, electronic health records, lab service support, or another related field.

Responsibilities

• Greet and communicate with patients or visitors in a concierge role.
• Answer practice phone calls and perform clerical functions, including scheduling appointments using a decision tree where applicable, ordering supplies, generating patient letters, processing and sorting mail and supply deliveries, and processing registration reports.
• Identify and remind patients of health maintenance gaps.
• Document patient phone calls in the EHR for call routing and resolution.
• Perform patient registration and check-in; confirm demographic and insurance information and assist patients with self-registration and arrival.
• Perform patient check-out by scheduling follow-up appointments or confirming future appointments.
• Maintain patient medical records according to standards; upload Right Fax documents into EPIC and perform basic EMR/EHR scanning.
• Participate in safety initiatives and risk-mitigating measures where appropriate, and complete position- and unit-related safety competencies and requirements on time.
• Perform other duties as assigned.

Benefits

• Comprehensive benefits package supporting financial, health, and work/life balance goals.
• On-demand pay program powered by Payactiv.
• Discounts directory with deals on restaurants, phone plans, spas, and other items.
• Optional identity theft protection, home insurance, and auto insurance.
• Traditional and Roth retirement options with service contribution and match savings.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED